Company Description Toyo Kombucha is a sustainable kombucha brand founded by two college friends who were inspired by the drink’s unique taste and health benefits. Built to offer a genuinely healthy alternative in a market dominated by high-end sugary beverages, Toyo Kombucha focuses on zero-sugar kombucha in its purest form. The company is committed to making kombucha accessible at a price point that enables people to integrate it into their daily routines.

Today, Toyo Kombucha reaches homes across India, encouraging individuals to take a step toward a better lifestyle with a fizzy glass of good bacteria.

Role Description The Customer Relationship Management (CRM) Manager is a full-time, on-site role based in the Greater Delhi Area. This role is responsible for developing and executing CRM strategies to deepen customer engagement, increase retention, and drive sales growth across channels. Day-to-day tasks include managing customer databases, segmenting audiences, designing and optimizing campaigns, and tracking performance metrics.

The CRM Manager collaborates with sales, marketing, and operations teams to ensure consistent customer experiences and effective communication at every touchpoint.



The role also includes identifying customer insights, proposing improvements to programs and processes, and maintaining high standards of data quality and compliance.

Qualifications

- Candidates should possess solid Analytical Skills to interpret customer data, track KPIs, and generate actionable insights.
- Candidates should possess effective Communication skills to collaborate with cross-functional teams and engage with customers professionally.
- Candidates should possess Sales and Market Segmentation skills to design targeted campaigns and support revenue growth.
- Candidates should possess Project Management skills to plan, execute, and monitor CRM initiatives within timelines and budgets.
- Experience with CRM platforms, customer lifecycle strategies, and basic data visualization tools is beneficial.
- A bachelor’s degree in business, marketing, analytics, or a related field is preferred.
- Experience in FMCG, beverages, or consumer brands, and familiarity with the Indian retail and e-commerce landscape, is an advantage.

📌 Customer Relationship Management Manager (Delhi)
🏢 Toyo Kombucha
📍 Delhi