Company Description THE RADIANCE Clinic, founded by Dr.

Basimah

Nahan, specializes in Ayurveda and cosmetology, offering a unique blend of holistic science and modern skincare. The clinic focuses on combining age‑old trusted Ayurvedic treatments with advanced skin and haircare procedures. Clients benefit from personalized care that integrates traditional wellness principles with contemporary cosmetic solutions. THE RADIANCE emphasizes quality, expertise, and a balanced approach to beauty and wellbeing, making it an attractive environment for professionals passionate about client care and holistic health.

Role Description The Customer Relations Executive is a full-time, on-site role based at THE RADIANCE Clinic in Kochi. This position is responsible for welcoming clients, managing appointments, and serving as the primary point of contact for inquiries and service information. Daily tasks include handling client communications via phone, email, and in person, ensuring smooth coordination between clients and clinic staff, and maintaining accurate records of client interactions.

The role involves monitoring client satisfaction, addressing concerns promptly and professionally,



and supporting client follow-up activities to encourage repeat visits.

The Customer Relations

Executive also collaborates with the clinical and administrative teams to enhance overall client experience and uphold clinic service standards.

Qualifications

- Strong Interpersonal Skills and Client Relations abilities to build trust and maintain long-term client connections.
- Customer Service and Customer Satisfaction skills to respond to client needs, resolve issues, and ensure a positive clinic experience.
- Clear and professional Communication skills for effective interaction with clients and coordination with internal teams.
- Prior experience in customer-facing roles, preferably in healthcare, wellness, or beauty sectors.
- Ability to manage multiple tasks, maintain organized records, and work effectively in a fast-paced clinic setting.
- Proficiency with basic computer applications and appointment management systems.
- High level of professionalism, empathy, and cultural sensitivity when interacting with diverse clients.
- Minimum of a high school diploma; a diploma or degree in hospitality, business, or related fields is an advantage.

📌 Customer Relations Executive (Kochi)
🏢 THE RADIANCE
📍 Kochi