The Customer Relationship Executive – Service manages all customer communication before and after service. They handle service reminders and appointment bookings, conduct post-service follow-ups and satisfaction calls, resolve customer concerns, and maintain the customer database to drive service retention and a high Customer Satisfaction Index (CSI). Main Responsibilities & Tasks Appointment & service reminders Call customers due for periodic/free service and paid service to schedule appointments Maintain and work the daily reminder list from the DMS/service database Coordinate appointment slots with the workshop to balance daily load and reduce waiting time Pre-service coordination Confirm bookings a day in advance and inform customers of documents, timing,



and estimated cost Update the service team on expected walk-ins and any special customer requests Handle inbound calls and walk-in queries regarding service, charges, and status Post-service follow-up Make post-service follow-up calls (typically within 24–72 hours) to check satisfaction Record customer feedback, capture complaints, and log responses in the CRM Follow up on promised call-backs, pending work, and re-visit cases until closure Complaint handling Attend to customer complaints promptly, empathetically, and professionally

📌 Customer Relationship Executive (Vijayawada)
🏢 Sun Motors
📍 Vijayawada