– CUSTOMER RELATIONSHIP EXECUTIVE Location: Delhi/NCR Department: Customer Relationship / Sales Support Employment Type: Full-Time Experience: 1–3 Years preferred Salary: As per experience and industry standards About the RoleProActive Fitness is looking for a Customer Relationship Executive to manage communication with customers and dealers, ensure timely follow-ups, coordinate sales and order-related activities, and build long-term customer relationships. The ideal candidate should have good communication skills, a professional attitude, solid follow-up ability, and basic knowledge of MS Office/Google Sheets/CRM systems.

Key Responsibilities 1.

Customer Communication

Handle customer enquiries through phone calls, WhatsApp and other communication channels. Understand customer requirements and provide appropriate product information. Maintain professional and timely communication with customers. Build strong relationships with existing customers and dealers.

- Lead Follow-Up Follow up regularly on incoming enquiries and quotations. Maintain proper records of leads and customer interactions. Coordinate with the sales team to ensure no enquiry is missed. Follow up with customers until the enquiry reaches its final status.
- Quotation &
- Sales Coordination Prepare and share quotations, product details and other required information. Coordinate with the sales team regarding pricing, availability and delivery timelines.



Maintain updated records of quotations and orders. Coordinate with customers regarding order confirmation and payment status.
- Order &
- Delivery Coordination Coordinate with production, dispatch and logistics teams after order confirmation. Keep customers updated about production and dispatch status. Coordinate delivery-related communication with customers and dealers. Ensure smooth communication between customers and internal departments.
- After-Sales Support Receive and record customer complaints and service requests. Coordinate with the service/technical team for resolution. Follow up until the customer's issue is resolved. Maintain proper records of complaints and their status. 6.

Customer

Database &

- Reporting Maintain an updated customer/dealer database. Update lead, quotation, order and follow-up records. Prepare daily/weekly follow-up reports for management. Track pending enquiries and ensure timely follow-up.

Key Skills RequiredExcellent Hindi &

- English communication skills Good telephone etiquette Robust follow-up and coordination skills Customer-handling ability Basic knowledge of MS Excel / Google Sheets / MS Office Ability to maintain customer records Good negotiation and problem-solving skills Positive and professional attitude Ability to work with sales, production, dispatch and service teams

📌 Customer Relations Executive (Delhi)
🏢 ProActive Fitness
📍 Delhi