? WE ARE HIRING | SENIOR MANAGER / AGM – CRM | REAL ESTATE ? Location: New Shimla, Himachal Pradesh ? Company: Pranav Infra & Trade Ventures Pvt. Ltd. (Taradevi's Group) ?️ Project: Taradevi's Enclave ? Experience: 7+ Years ? Employment Type: Full-time | On-site ? Reporting To: Senior Leadership / Head of Sales ? About Taradevi's Group Taradevi's Group develops premium residences and vacation homes in Himachal Pradesh. Taradevi's Enclave, our flagship residential development in New Shimla, is designed for discerning local and second-home buyers, including HNIs, NRIs and out-of-state investors.

We believe that a premium product deserves a premium customer experience — from the moment of booking through possession and beyond. ? About the Role We are looking for an experienced Senior Manager / AGM – CRM to take complete ownership of the post-sales customer journey. You will be the key point of accountability for every buyer's experience after booking — ensuring documentation, collections, customer communication, coordination and handover are managed smoothly and professionally. This is a high-touch role involving premium, HNI, NRI and second-home buyers, where service quality, ownership and attention to detail are critical. ? Key Responsibilities - Manage the complete post-sales customer lifecycle — from welcome and documentation to payment milestones and possession/handover.

- Own and monitor construction-linked payment collections, including demand generation, follow-ups, outstanding dues and collection efficiency.
- Act as the primary point of contact for customers and resolve queries related to agreements, payment schedules, timelines and statutory formalities.
- Coordinate closely with Sales, Legal,



Accounts and Project/Site teams to ensure every customer file is accurate and up to date.
- Manage customer documentation including allotment letters, Agreements to Sell, Sale Deeds, registration and applicable Section 118 formalities.
- Drive customer satisfaction, retention, referrals and long-term customer relationships.
- Promote and coordinate enrolment into the company's rental-management program where applicable.
- Maintain the CRM system as the single source of truth for customer status, collections, documentation and communication.
- Prepare regular MIS and management reports covering collections, ageing, customer status and escalations.
- Handle customer escalations and grievances professionally and discreetly, particularly for HNI and NRI clients. ? What We're Looking For - 7+ years of experience in Real Estate CRM, Post-Sales or Customer Relationship Management, with 2–3 years in a senior/managerial role.
- Hands-on experience managing collections against construction-linked payment plans.
- Strong working knowledge of real estate documentation and RERA compliance.
- Knowledge of Himachal Pradesh land regulations, including Section 118, will be a strong advantage.
- Strong proficiency in CRM software with excellent data and process discipline.




- Excellent written and verbal communication skills in English and Hindi.
- Strong customer-service orientation with the maturity to manage demanding and high-value clients calmly.
- Strong coordination and stakeholder-management skills.
- Willingness to work on-site in New Shimla. ⭐ Nice to Have - Experience with luxury, resort or second-home residential projects.
- Experience handling NRI customers.
- Exposure to rental, leaseback or property-management programs.
- Solid understanding of premium real estate customer experience. ? What We Offer ✨ A senior, high-ownership role on Taradevi's Group's flagship project. ✨ Direct access to senior leadership and clear ownership of the customer experience. ✨ Opportunity to work with HNI, NRI and premium residential customers. ✨ Compensation competitive with experience and role. ? How to Apply Interested candidates can share their updated CV along with a short note highlighting their: ✔️ Real estate CRM / post-sales experience ✔️ Collections handled ✔️ Project size / number of customers managed ✔️ Experience with HNI/NRI customers ✔️ Relevant CRM and documentation experience ? Email: [email protected] ? WhatsApp: (phone hidden) Subject: Senior Manager / AGM – CRM | Taradevi's Enclave ? If you have strong post-sales experience and believe in delivering a premium customer experience from booking to possession, we would love to hear from you. #Hiring #RealEstateJobs #CRMJobs #CustomerRelationshipManagement #RealEstateCRM #PostSales #AGM #SeniorManager #RealEstateHiring #ShimlaJobs #HimachalPradeshJobs #LuxuryRealEstate #HNIBuyers #NRIBuyers #PropertyManagement #CareerOpportunity

📌 Customer Experience Lead, Real Estate (Shimla)
🏢 Tara Devi's Enclave Shimla
📍 Shimla