Role Overview

Silverfied is looking for a Customer Care Executive to handle customer queries and complaints across phone, email, and chat,

ensuring a positive and professional experience for every customer.

Key Responsibilities

- Handling incoming customer queries through phone, email, chat, or other communication channels
- Providing accurate, timely, and skilled responses to customer inquiries
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Resolving customer complaints efficiently by coordinating with internal departments where necessary
- Following up on customer interactions to ensure their issues have been resolved satisfactorily
- Recording and maintaining detailed logs of all customer interactions and transactions




- Identifying customer needs and suggesting appropriate products or services
- Maintaining up-to-date knowledge of company products, services, and policies
- Meeting or exceeding performance targets and customer satisfaction goals
- Providing feedback to management on recurring issues and customer concerns for continuous improvement

Requirements

Good communication skills (verbal and written)

Basic computer/CRM proficiency

Patience, empathy, and a customer-first attitude

Prior customer service experience preferred

Willingness to work in shifts, if required

📌 Customer Care Executive (Delhi)
🏢 Silverfied
📍 Delhi