Key Responsibilities Multi-Channel Support: Manage and resolve customer queries simultaneously through voice calls, live web chat, and ticketing/email channels.

Issue Resolution: Diagnose, troubleshoot, and provide accurate, thorough solutions to customer complaints or plan inquiries within specified timelines. Data & Documentation: Maintain meticulous logs of all customer interactions, account updates, and resolution details in our CRM system.

Performance Metrics: Consistently meet or exceed individual and team performance goals, including Customer Satisfaction (CSAT) scores, First Contact Resolution (FCR), and Service Level Agreements (SLAs).

Escalation Handling: Identify complex issues that fall outside your immediate scope and route them swiftly to the appropriate internal teams.

Customer Retention: Educate customers on platform features, transparent up policy queries, and gently suggest relevant products or updates to add value.

📌 Customer Care Executive (Bengaluru)
🏢 Digitide Solutions
📍 Bengaluru