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Customer Care Executive –

Job Title: Customer Care ExecutiveDepartment: Customer SupportExperience: 0–3 YearsEmployment Type: Full-TimeLocation: [Location]

Job Summary

We are looking for a customer-focused and professional Customer Care Executive to handle customer queries, provide timely solutions, and ensure a positive customer experience. The ideal candidate should have excellent communication, problem-solving, and interpersonal skills.

Key Responsibilities

- Handle customer calls, emails, chats, and inquiries professionally.
- Understand customer concerns and provide appropriate solutions.
- Resolve complaints and issues within the required timeline.
- Maintain accurate records of customer interactions and requests.
- Follow up with customers to ensure satisfactory resolution.
- Coordinate with internal departments to resolve customer issues.
- Explain products, services, policies, and procedures to customers.




- Escalate complex issues to the appropriate team or supervisor.
- Maintain a professional and positive relationship with customers.
- Meet customer service quality and performance targets.

Required Skills

- Excellent verbal and written communication skills.
- Valuable listening and problem-solving abilities.
- Customer-oriented and patient approach.
- Basic computer and MS Office skills.
- Ability to handle multiple customer queries efficiently.
- Good coordination and follow-up skills.
- Ability to work under pressure and meet deadlines.
- Hindi and English communication skills; additional languages are a plus.

Qualifications

- 12th pass or Bachelor’s degree in any discipline.
- Freshers can apply; relevant customer service experience is preferred.

Salary: ₹[Salary Range] per month, depending on experience and skills.

📌 Customer care executive ( Mumbai)
🏢 Naukripay group
📍 Mumbai