Role & Responsibilities

- Handle customer, dealer, vendor, recycler and buyer queries through phone, WhatsApp and digital platforms.

- Assist users with registration, app usage, collection requests, orders and transactions.

- Manage day-to-day backend operations and maintain accurate customer and transaction data.

- Coordinate with customers, scrap dealers, recyclers and collection teams for smooth operations.

- Monitor collection requests, orders, transactions and ensure timely closure.

- Resolve customer issues and coordinate with relevant teams for quick resolution.

- Maintain records, follow-ups, reports and operational documentation.

- Support onboarding and active usage of Ri8Value and Ri8Value Scrap Mart.

- Identify recurring issues and contribute to improving customer service and operational processes.

- Ensure a skilled, responsive and positive customer experience.

Pay: ₹10,000.00 - ₹12,000.00 per month

Work Location: In person

📌 Customer Care & Backend Operations Executive (Navi Mumbai)
🏢 RI8FOLDX TECHNOLOGIES OPC PRIVATE
📍 Navi Mumbai