We're Hiring: Cruise Counsellor (D2C Ops)

Location: Jasola Vihar, New Delhi

Experience: 1-3 years

About TIRUN:

For over 32 years, TIRUN Travel Marketing has been India's leading cruise specialist, representing world-renowned cruise brands including Royal Caribbean International, Celebrity Cruises, Silversea, and Azamara.

As we evolve into a broader premium travel company, we are expanding beyond cruises to curate complete holiday experiences that combine cruises with flights, hotels, land packages, visas, insurance, transfers, and experiences. Our vision is to become India's most trusted premium holiday company, delivering seamless, end-to-end travel journeys.

About the Role:

We are looking for a Cruise Counsellor to be part of our D2C Operations team. The role is primarily responsible for engaging with customers who enquire about our cruises, understanding their travel needs, and guiding them toward the right cruise and holiday experience.

The role goes beyond simply selling a cruise- you will be expected to own the customer journey from enquiry to booking, while identifying opportunities to enhance the customer's trip through relevant flights, hotels, transfers, excursions, insurance and other holiday services.

Key Responsibilities:

Customer Engagement & Cruise Sales

- Connect with customers through inbound enquiries and leads across D2C channels.
- Understand customer requirements and travel plans to recommend the right cruise.
- Provide accurate and compelling information on itineraries, cabins, inclusions, pricing and promotions.
- Follow up proactively with customers and convert enquiries into confirmed bookings.
- Maintain strong relationships with customers through the booking journey.




- Achieve individual and team targets across bookings, revenue and conversion.

Holiday & Ancillary Sales

- Understand the customer's complete travel requirements beyond the cruise.
- Identify relevant opportunities for flights, hotels, transfers, insurance, visas, shore excursions and other holiday experiences.
- Build and recommend suitable pre- and post-cruise travel options.
- Drive ancillary revenue per booking through relevant and consultative recommendations rather than transactional upselling.
- Coordinate with internal teams/partners to ensure a smooth end-to-end holiday experience.

Customer Experience & Operations

- Ensure a seamless customer journey from the first interaction through booking and pre-travel.
- Maintain accurate customer and booking information in CRM.
- Coordinate with internal teams to resolve customer queries and booking-related issues.
- Ensure timely communication, follow-ups and documentation.
- Identify recurring customer issues or process gaps and highlight them to the team.

What We’re Looking For

- 1-3 years of experience in travel sales, holiday sales, cruise sales, hospitality or a similar customer-facing role.
- Strong communication and consultative selling skills.
- Ability to understand customer needs and recommend the right solution rather than simply sell a product.
- Good knowledge or strong interest in cruises, holidays and international travel.
- Comfortable working with sales targets and performance metrics.
- Strong follow-up and relationship-building skills.
- Ability to manage multiple customer conversations simultaneously while maintaining attention to detail.
- Comfortable using CRM and other digital tools.
- A customer-first mindset with a solid sense of ownership.

📌 Cruise CounsellorC Ops) (Delhi)
🏢 TIRUN Travel Marketing
📍 Delhi