Derma Arts is looking for a CRM Executive who has hands-on knowledge of CRM systems, lead management, customer communication, and data analysis.

The role will be responsible for managing and monitoring leads coming through all CRM-integrated channels, ensuring timely follow-ups, coordinating with the sales team, calling prospective and existing clients, and converting enquiries into confirmed appointments.

The ideal candidate should be comfortable working with CRM data, reports, follow-up pipelines, lead status, and conversion metrics, while also being confident in communicating with clients over calls and digital channels.

Key Responsibilities

* Monitor and manage all leads and enquiries coming through the CRM across different channels.

- Regularly check CRM data to ensure no lead is missed, ignored, or left without follow-up.
- Call current leads and existing clients to understand their requirements and provide relevant information.
- Handle inbound and outbound queries related to consultations, treatments, appointments, follow-ups, and general enquiries.
- Identify the client's requirement — skin, hair, aesthetic treatments, hair transplant, cosmetology, etc. — and coordinate accordingly.
- Follow up with leads based on their stage in the CRM and ensure timely communication.
- Book, reschedule, and confirm appointments with clients.
- Coordinate closely with the sales and clinic coordination team to ensure smooth lead handling and appointment conversion.
- Track whether the sales team is properly following up with assigned leads and flag pending or missed follow-ups.
- Maintain accurate lead status, follow-up remarks, appointment details, and customer information in the CRM.
- Analyse CRM data to identify lead sources, follow-up performance, appointment bookings, conversions,



pending leads, and lost leads.
- Prepare and share regular CRM reports and insights with management.
- Identify gaps in the lead journey and suggest improvements to increase follow-up efficiency and conversion rates.
- Follow up with clients after appointments where required and maintain ongoing client communication.
- Ensure all client interactions from different channels are properly recorded and updated in the CRM.

Required Skills & Experience

* Experience working with CRM software and lead management systems.

- Good understanding of CRM data, lead pipelines, follow-up tracking, and reporting.
- Strong data analysis and Excel/Google Sheets skills.
- Excellent communication and calling skills.
- Ability to handle both inbound and outbound calls professionally.
- Experience in sales coordination, lead management, customer relationship management, or healthcare/aesthetic/beauty industry will be an advantage.
- Strong follow-up and coordination skills.
- Ability to identify patterns in CRM data and take action based on insights.
- Good organisational skills and attention to detail.
- Comfortable working with targets and performance metrics.

Performance-Based Incentives

This position includes performance-based incentives and bonuses linked to key outcomes such as:

- Lead follow-up and management
- Appointment bookings
- Lead-to-appointment conversion
- Client conversions
- CRM data accuracy and timely updates
- Overall CRM and sales performance

This is not a basic calling role. The candidate will be responsible for actively managing the CRM, analysing lead data, ensuring proper follow-up, coordinating with the sales team, and contributing directly to appointment and conversion performance.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 CRM Executive (Greater Kailash)
🏢 Derma Arts Clinic
📍 Greater Kailash