Role & responsibilities

- Multi-Studio &
- Event Operations

- Lead daily operations across existing and upcoming studio locations.

- Ensure consistent execution of workshops, events, and customer experiences across all formats.

- Monitor adherence to operational SOPs, safety protocols, and brand quality benchmarks.

- Team Leadership &
- Training

- Recruit, train, and manage a cross-location team of Store Managers, Executives, and freelance facilitators.

- Build team culture focused on accountability, hospitality, and creative excellence.

3.

Expansion

Planning &

- Execution

- Work with founders to roll out new studios, pop-up formats, and city-based events.

- Develop scalable playbooks and workflows for opening current locations.

- Handle vendor, staffing, logistics, and compliance for launches.

- Inventory, Budget &
- Cost Control

- Oversee inventory procurement, forecasting, and usage efficiency.

- Monitor expenses and implement cost-control measures across operations.

- Collaborate with finance and procurement teams for budgeting and vendor management.

5.

Customer

Experience &

- Service Recovery





- Set service standards and resolve high-priority customer escalations.

- Use customer feedback and data to improve the in-studio and workshop experience.

- Implement mechanisms for real-time feedback, ratings, and recovery loops.

- Reporting &
- Strategic Alignment

- Generate and present studio-wise performance reports, staff KPIs, and operational insights to leadership.

- Coordinate with marketing, product, and design teams to ensure alignment with overall business goals.

- Lead quarterly planning and execution cycles for operations.

Preferred candidate profile

- 2+ years of experience in operations, retail/hospitality management, or experience-led brands.

- Proven ability to lead multi-location operations with cross-functional teams.

- Strong organizational, analytical, and communication skills.

- Customer-first mindset with a love for hands-on, creative experiences.

- Willingness to travel across cities for audits, events, or launches.

📌 Cluster Manager (North) (Gurugram)
🏢 Gorug Studios
📍 Gurugram