GYM CLUB MANAGER

Location: Sector 122, Noida

Position Objective

To take complete ownership of club operations, revenue growth, member experience, staff performance, and overall profitability. The Club Manager will be directly accountable for the club’s performance and cannot shift responsibility to individual departments.

- Sales & Revenue Growth — Primary Accountability

Take complete ownership of monthly sales and revenue targets.

Ensure consistent growth in new memberships, renewals, upgrades, and personal training revenue.

Prepare and execute daily, weekly, and monthly sales action plans.

Monitor every sales executive’s performance, follow-ups, conversions, walk-ins, and closures.

Ensure all leads are contacted, updated, and followed up on time.

Personally intervene in high-value leads, pending closures, and lost-sales opportunities.

Review sales performance every day and take immediate corrective action.

No excuses for missed targets without a documented action plan and explicit accountability.

- Trainers’ Management & Accountability

Ensure all trainers report on time and follow assigned schedules.

Monitor floor presence, member engagement, workout guidance, and professional conduct.

Ensure trainers actively support member retention and personal training conversions.

Conduct regular checks of trainer performance, attendance, and productivity.

Ensure no trainer is idle, absent from the floor, or working casually during duty hours.

Assign clear responsibilities and track completion.

Take corrective action against negligence, repeated underperformance, or misconduct.

Maintain complete accountability for the trainers’ department.

- Daily Club Operations

Ensure the club opens and closes on time as per company standards.

Conduct daily inspection of the entire club, including reception, workout floor, washrooms, changing rooms, and common areas.

Ensure cleanliness, hygiene, lighting,



music, air conditioning, and overall club presentation are maintained.

Ensure all equipment is functional, safe, and properly maintained.

Report breakdowns and operational issues immediately and ensure timely resolution.

No operational issue should remain unattended or unreported.

- Staff Discipline & Performance

Ensure all staff follow attendance, grooming, uniform, and professional conduct policies.

Monitor punctuality, absenteeism, productivity, and workplace discipline.

Conduct daily briefings and communicate targets and priorities clearly.

Ensure every employee has measurable responsibilities.

Address performance issues promptly instead of allowing them to continue.

Recommend disciplinary action when required, as per company policy.

Maintain a professional, accountable, and performance-driven work culture.

- Member Experience & Retention

Ensure members receive professional service and timely assistance.

Handle escalated member complaints personally and ensure proper resolution.

Monitor member feedback, satisfaction, and retention concerns.

Ensure trainers and front-desk staff maintain professional communication.

Focus on reducing cancellations and improving member engagement.

Ensure no genuine member complaint is ignored or unnecessarily delayed.

- Financial & Administrative Control

Monitor daily collections, sales entries, pending payments, and outstanding dues.

Ensure all transactions are recorded accurately and follow company procedures.

Prevent unauthorized discounts,



irregular commitments, or financial discrepancies.

Verify daily reports and submit accurate operational and sales data.

Maintain proper control over club assets, inventory, and supplies.

Report any discrepancy, loss, or misuse immediately.

- Reporting & Review The Club Manager must submit and maintain:

Daily Sales Report

Daily Collection Report

Lead & Follow-up Report

Staff Attendance Report

Trainer Performance Report

Membership Renewal & Retention Report

Equipment & Maintenance Report

Daily Club Operations Update

All reports must be accurate, timely, and verifiable.

- Daily Non-Negotiable Checklist

Every day, the Club Manager must ensure:

[ ] Club readiness before opening

[ ] Staff attendance and grooming check

[ ] Sales targets and follow-ups reviewed

[ ] Trainers’ floor activity monitored

[ ] Equipment and cleanliness inspected

[ ] Member complaints reviewed

[ ] Collections and pending payments checked

[ ] Daily performance report submitted

[ ] Corrective actions assigned and followed up

- Strict Accountability Clause The Club Manager will be held directly accountable for the overall performance, discipline, sales growth, staff productivity, operational standards, and member experience of the club.

Delegating a task does not eliminate responsibility. If any department fails due to negligence, lack of monitoring, or poor management, the Club Manager will be answerable for the failure.

Repeated negligence, lack of ownership, poor staff control, failure to achieve agreed targets, or non-compliance with company standards may lead to disciplinary action, performance review, or termination, as per company policy and applicable law.

Management Expectation

No casual approach. No blame game. No excuses. Complete ownership, measurable performance, and strict execution are mandatory.

📌 Club Manager (Noida)
🏢 Cult.fit
📍 Noida