Engineer - Cloud & Infra Management L1L2 Telephonic Support Experienced in working with international service desk with inbound call taking roles Handling all the Inbound calls tickets in GSD Handling Basic L1 level queries for the users Basic knowledge of Citrix Xenapp to provide 1st level support for applications hosted on CITRIX Diagnose and quickly resolve a wide range of Windows applications issues Basic troubleshooting knowledge for internetLAN and WAN Connectivity issues When the restoration is beyond the scope of the support escalate the issueproblem to appropriate resolver group using IT Ticketing System Remotely Install upgrade support and troubleshoot Windows OS and any other authorized desktop applications on LaptopsDesktops Install upgrade support and troubleshoot for printers related computer hardware Performs general preventative maintenance tasks on computers laptops printers Customize configure desktop hardware to meet specifications and business standards Email account administration ie account creation and management and distribution lists on Office 365 User account administration ie account creation and management and password resets on Active Directory Familiarize end users on basic software hardware and peripheral device operation and solve basic queries Take ownership and responsibility of queries issues and problems and document it in the ITSM Tool Customer Focus Providing timely and accurate resolution of technical issues experienced by the Users Excellent communication skills Identify and escalate severe issues which could cause production impact Technical Skillset Need to Know Networking Experience in LANWAN Environment Valuable knowledge of Active Directory Citrix O365 Microsoft Windows Mobile Operating Systems AndroidiOS Mcafee ePO Technical Skillset Good to Know Knowledge of Infrastructure Exchange CitrixVPN Good communication

📌 Cloud and Infrastructure Support Engineer/ (Bengaluru)
🏢 Larsen u0026 Toubro Infotech Ltd (LTI)
📍 Bengaluru