Company: UpFold

Role: Client Account Manager

Location: Bengaluru / Remote

Experience: 2–5 years

Employment Type: Full-time

About UpFold - UpFold is a growth and digital presence company helping MSME businesses move from stagnation to scale. We combine strategic consulting with execution across digital marketing, websites, SEO, social media, Google Business Profile, performance marketing, branding and LinkedIn thought leadership.

The Role - We are looking for a Client Account Manager who can own client relationships end-to-end by ensuring clients receive exceptional service, projects move smoothly, expectations are managed and business outcomes are delivered.

You will act as the primary point of contact between clients and UpFold's internal teams, translating client requirements into clear actions and ensuring timely execution.

Key Responsibilities

1. Client Relationship Management

- Own day-to-day communication with assigned clients.
- Build strong, long-term relationships with business owners and key decision-makers.
- Understand client goals, challenges, priorities, and expectations.
- Conduct regular client reviews and proactively identify concerns.

2. Account & Project Management

- Coordinate with strategy, design, content, SEO, website and performance marketing teams.
- Convert client requirements into clear briefs and actionable tasks.
- Track timelines, deliverables, dependencies and approvals.
- Ensure projects are delivered on time and to UpFold's quality standards.

3. Strategy & Client Success

- Understand the business objective behind every engagement, not just the requested deliverable.




- Monitor account performance and identify opportunities for improvement.
- Present recommendations and performance insights to clients.
- Ensure UpFold's work translates into measurable business value.

4. Communication & Problem Solving

- Manage client escalations professionally and proactively.
- Identify issues before they become problems.
- Coordinate internally to resolve bottlenecks quickly.
- Maintain complete clarity on commitments, timelines and deliverables.

5. Retention & Account Growth

- Build trust and demonstrate value throughout the client lifecycle.
- Identify additional opportunities where UpFold's services can solve client problems.
- Support cross-selling and upselling based on genuine client requirements.
- Contribute to client retention and account expansion.

What We're Looking For

- 2–5 years of experience in as an Account Manager in a Digital Marketing Agency Only (Other profiles will not be considered)
- Excellent verbal and written communication.
- Strong ownership and follow-through.
- Ability to manage multiple clients and priorities simultaneously.
- Comfortable communicating directly with business owners and senior stakeholders.
- Strong problem-solving and analytical thinking.
- Ability to understand digital marketing concepts and business objectives.




- Highly organised with strong attention to detail.
- Comfortable working in a fast-paced, growth-oriented environment.

You Will Be a Great Fit If You

- Think business outcomes, not just deliverables.
- Can confidently manage demanding clients without losing professionalism.
- Are proactive rather than waiting for instructions.
- Can turn ambiguous client requirements into clear action plans.
- Enjoy working across strategy and execution.
- Have a robust sense of ownership “I’ll get it done” mindset.
- Want to grow into a senior account, strategy, or client success leadership role.

What You'll Get at UpFold

- Direct exposure to MSME founders and business owners.
- Opportunity to work across multiple industries and business models.
- Hands-on exposure to strategy, digital marketing, branding, and business growth.
- High ownership and autonomy.
- Opportunity to grow with a fast-scaling consulting and digital growth company.

Success in This Role

Your success will be measured by:

Client Satisfaction → Execution Quality → Client Retention → Account Growth → Business Impact

UpFold isn't looking for someone who simply manages clients. We're looking for someone who can become the person clients trust to make their business move forward.

Pay: ₹45,000.00 - ₹60,000.00 per month

Benefits

- Flexible schedule
- Work from home

Application Question(s):
- Have you worked in a Digital Marketing Agency as an Account Manager?

Education:
- Bachelor's (Required)

Experience:
- Digital marketing: 2 years (Required)

Language:
- English (Required)

Work Location: Remote

📌 Client Account Manager (India)
🏢 Upfold Solutions
📍 India