Responsible for managing overall branch operations, driving gold loan business growth, handling customer relationships, and ensuring compliance with NBFC regulations.
Key Responsibilities:
- Manage day-to-day branch operations efficiently
- Drive gold loan and investment business targets
- Handle customer acquisition and relationship management
- Ensure proper gold appraisal, valuation, and protected custody
- Monitor loan disbursement, repayment, and collections
- Maintain branch profitability and achieve revenue targets
- Supervise and guide branch staff performance
- Ensure compliance with company policies and NBFC regulations
- Handle audits, documentation, and reporting activities
- Resolve customer queries and provide excellent service
Key Skills:
- Leadership and team management
- Sales and target achievement
- Gold appraisal knowledge
- Customer relationship management
- Financial and analytical skills
- Communication and problem-solving