- Handle overall branch operations and administration.
- Achieve branch business targets including loan disbursement and revenue generation.
- Lead and monitor sales, collections, and customer service activities.
- Manage and motivate branch staff for productivity and performance.
- Ensure portfolio quality and control delinquency/NPAs.
- Monitor customer verification, documentation, and loan processing activities.
- Maintain compliance with RBI guidelines and company policies.
- Develop local market strategies for business growth.
- Build strong relationships with customers, dealers, and business partners.
- Prepare and submit branch MIS reports and performance updates.
- Conduct employee performance reviews and training initiatives.
Required Skills
- Solid leadership and team handling skills
- Business development and sales management
- Collection and recovery management
- Customer relationship management
- Good communication and negotiation skills
- Knowledge of NBFC operations and compliance
- Ability to handle branch targets and pressure
- Experience in NBFC, Banking, gold loans, mortgage loans, or financial services sectors preferred.
- Prior experience in handling branch operations and team management.