- Solid understanding of KYC/AML concepts/process - Maintain the necessary SLA’s and report out to the team manager on a regular basis - Anticipates problems and recognizes when to deviate from standard practices - Seeking assistance or to resolve complex issues with the help of process knowledge - Adhere to project requirements and department objectives - To follow technical protocols and general procedures guided by department objectives - Effectively communicate to coordinate job specific information and to collaborate with team members - Participating in the training programs based on business needs - Attending team meetings or customer calls (if required) - To perform Quality Audits based on process requirements
Job Requirements & eligibility Criteria: - Graduate (Any) with minimum of 5 - 7 years of work experience in an international BPO Banking process out of which 3 years in KYC is a must. - Excellent understanding or an SME of KYC/AML/CDD experience is mandatory - Flexible to work in night Shifts - Excellent Oral & Communication skills in English