Visit Health

Operations Associate

FULL TIME, NOIDA

About us

Visit Health is changing the face of employee health and wellness in India

1 mn+ users across 200+ large Indian conglomerates to current age start ups trust Visit as their Health and Wellness Partner, catering to the missing and unexplored Wellness Primary Healthcare needs

Traditionally, the term Employee Health Benefits was synonymous with insurance / hospitalisation benefits only; ie Secondary Care

Whereas today, 90% of individual healthcare and wellness related expenses in India are out of pocket on Primary Care; be it Mental Wellness, Fitness, Nutrition, Diagnostics, Medicines, and most of all, regular doctor appointments The Covid-19 Pandemic has not only caused such expenses to increase multi fold, but also created a need for accessible systems In a professional setting, such offerings are either lacking, or provided in an ad hoc, broken manner through various individual platforms

As a result, the experience for an employee is disconnected, with limited utilisation and engagement

This is where Visit Health comes in - a one stop solution for all employee health benefits needs

We help Companies build a Customized Wellness solution focused on Primary Care aspects such as Fitness, Mental Health, Doctor Teleconsultation, OPD programs, etc for employees and their families, thereby reducing out of pocket expenses and creating healthier workforces

We have stitched up the broken pieces of employee health benefits in India to make one streamlined platform while increasing employee engagement through gamification





Visit Health has raised in total of $9million and is backed by renowned investors such as PolicyBazaar, Twitter Co-founder Biz Stone and Kunal Bahl of Snapdeal

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We are looking for Operations Associates to join our high energy team

You will have a direct impact on user satisfaction

You'll work as part of a high-energy team that's scaling across all Operations functions

Pushing time bound resolutions on outbound calls, ensuring quality escalation resolution across multiple Operations functions while also coordinating between the users and empanelled health centres will be critical

As part of your day-to-day work, you will

Communicate textually as well as verbally with end users

Coordinate with customers, labs, hospitals to ensure the service

Execute resolution implementations and work towards appropriate balance between quality, promptness and coordination

Work with a cross-discipline team of diverse verticals within the Operations team

Must Haves A Bachelor s Degree

Expert knowledge of operations processes

Working knowledge of calling process

Good understanding of user grievance redressal

Experience of over 1 year in Operations (preferably in the Healthcare Technology Industry)- Good understanding of Hindi and English

Proficient in Communication (Written as well as verbal)

Salary Range - 3 LPA - Depends on current skillset and past experience

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Associate - OPD Operations (Noida)
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