Associate Manager - Customer Services 1.

Customer

Interaction & Support: o Act as the primary point of contact for customers regarding cargo status, documentation, and service queries. o Provide timely updates on container movement, clearance status, and delivery schedules. o First level of escalation to ensure resolution of customers queries and overall customer satisfaction.

- Documentation & Compliance: o Co-ordinate shipments and mentor team to meet all customer SOP requirements. o Co-ordinate with documentation team for shipping documents framework. o Ensure compliance with customs regulations and CFS operational procedures. 3.

Coordination: o Liaise with shipping lines, CHA (Custom House Agents), transporters, and internal teams for smooth cargo handling. o Coordinate with operations and billing teams to resolve discrepancies and ensure accurate invoicing. 4.

Issue Resolution:



o Handle customer complaints and service issues promptly and professionally. o Escalate unresolved issues to the concerned department or manager.

- Reporting & Record Keeping: o Maintain accurate records of customer interactions, cargo status, and documentation. o Prepare daily/weekly reports on customer service performance and cargo movement .

Skills &

Competencies

- Robust communication and interpersonal Bachelor’s degree in Business Administration, Logistics, or related field.

Experience: 5-7 years in sales within CFS, logistics, or freight forwarding industry. Familiarity with EDI systems and shipping line coordination is an advantage.

Experience Level Mid Level

📌 Associate Manager - Customer Service Operations (Ahmedabad)
🏢 Adani Enterprises
📍 Ahmedabad