Assistant Manager 1. To attend the customer complaints regarding short/wrong supply, issues faced by customer during installation and performance of pumps at site.
Provide Technical
Guidance to customer & suggest repair techniques.
- To analyse the complaints and provide solution to the customer with proper root cause analysis 3. Collect application & operation related data for understanding criticalities & possible problems.
- To share the learnings at site with the concerned stakeholders like operations, quality and purchase team to avoid re-occurrence of the complaints.
- Gather application & operation related data and various salvaging techniques, used by our customers.
- Presenting the collected information on claims/ complaints to after sales for work solutions & implement solutions.
- To prepare case studies for presentation during training.
- Any other assignment as directed by the superiors from time to time.
Experience Level Mid Level
📌 Assistant Manager - Customer Complaints and Technical Support (Vadodara)
🏢 KSB
📍 Vadodara