Description – Internal

Commercial & Merchant Servicing GBI enables the delivery of superior service to our Commercial & Merchant clients. Leading international strategic projects, coordinated operational integration of new procedures, enhancing processes and implementing technical solutions. CMS GBI collaborate with key stakeholders to achieve project deliverables and timelines, ensuring an ongoing continuum of service enhancements and targeted improvements to increase the value of American Express to our customers.

Responsibilities

- This role is working in a servicing environment, leading or participating in a portfolio of projects and initiatives.
- The analyst will support Commercial & Merchant Services Operations in planning and project delivery, working with key stakeholders to focus on customer experience and optimizing processes.
- The role will be focused on executing Commercial & Merchant projects collaborating across multiple GS functions.
- They may participate as GS representative for CMS on wide-ranging projects and assist in formulating and recommending tactical solutions for change management, operational issues, feeding into thought leadership activities and investigating opportunities for process improvements.
- Monitor progress against program deadlines; managing several tasks simultaneously and assist with creating reports & dashboards providing, progress, analytical trends with emerging risks/challenges etc. for leadership review and decisioning.
- Leading projects remotely in multi-markets across regions for CMS.

Qualifications

- Strong sense of ownership, self-motivated to work independently and able to demonstrate capability to drive results within project timelines and prioritise multiple tasks/projects concurrently
- Proven ability to build and leverage relationships to achieve deliverables with positive results




- Confident to challenge the status quo with the skilfulness to influence without authority and provide effective solutions for the best outcome for all parties
- Thrive on variety and be comfortable in an ambiguous and fast paced project team environment
- Methodical approach to project management skills with analytical mindset
- Demonstrate a pro-active and creative approach to problem solving
- Diverse experience and understanding of multiple business functions
- High level understanding of the Commercial & Merchant Servicing environment
- Highly effective communicator able to develop and present communications for key project updates to senior leadership and stakeholders
- Confident with designing operational project material, presentations including training, CHC, FAQ’s that are appropriate for servicing team audience
- Be able to effectively collaborate with multiple partners across various business units, cross-functional & cross-geographical teams to deliver results
- Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment
- Excellent working knowledge of MS-office suite (Visio, Excel, PowerPoint, Word)
- Flexible to work in different time zones as per the need of project

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.



From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability perks (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

📌 Analyst - Project Management (Gurugram)
🏢 American Express
📍 Gurugram