Company Description Kairalitrails is India’s largest and fastest-growing travel agency, with a team of 150+ professionals focused on delivering exceptional international travel experiences. The company specializes in curated international tour packages to leading destinations such as Malaysia, Thailand, and Bali. Kairalitrails offers end-to-end travel solutions, including flight bookings, hotel accommodations, visa assistance, transportation, and guided tours for families, honeymooners, and groups.

With a strong presence across multiple Indian cities and a reputation for reliability, personalization, and quality service, Kairalitrails is recognized as a trusted leader in global tourism. The organization provides a dynamic environment for travel professionals who want to grow their careers in international tourism and customer-focused service.

Location: Kasaragod/Mangalore

Employment Type: Full-time

Experience: 3+ years in Airline Ticketing / Travel Operations

About the RoleWe are looking for an experienced and detail-oriented Airline Ticketing Manager – GDS & Reservations to join our travel operations team.

The ideal candidate should have strong hands-on experience in airline reservations, ticket issuance, reissuance, cancellations, refunds, fare rules, and GDS systems. The candidate will be responsible for managing day-to-day airline ticketing operations, ensuring accurate bookings, competitive fares, timely ticketing, and excellent coordination with customers and internal teams.

Key Responsibilities

- Manage end-to-end airline reservation and ticketing operations.
- Search and compare airfares across domestic and international sectors.
- Create and manage PNRs,



including itinerary changes and passenger details.
- Issue, reissue, revalidate and cancel airline tickets.
- Handle refunds, cancellations, no-shows, schedule changes and airline disruptions.
- Understand and apply airline fare rules, baggage allowances, penalties and ticketing conditions.
- Handle complex itineraries, multi-city bookings, connecting flights and international sectors.
- Monitor ticketing deadlines and ensure tickets are issued within the required time limits.
- Coordinate with airlines, consolidators, suppliers and internal travel teams.
- Provide accurate fare quotations and suitable flight options to customers and sales teams.
- Resolve ticketing and reservation-related issues quickly.
- Maintain accurate booking and ticketing records.
- Ensure compliance with airline and company policies.
- Supervise and support ticketing staff and ensure smooth daily operations.
- Monitor team performance and maintain high standards of booking accuracy.
- Assist with training junior ticketing executives on GDS and airline ticketing procedures.

Required Software / Technical SkillsCandidates should have hands-on experience with one or more major GDS / airline reservation systems, preferably:

- Amadeus
- Sabre
- Galileo / Travelport
- Worldspan





Experience with NDC platforms / airline direct booking portals will be an added advantage. Candidates should also be comfortable using:

- Airline reservation and booking portals
- Online travel agency / B2B travel portals
- MS Excel / Google Sheets
- CRM or travel management software
- Email and online communication tools

Required Skills & Knowledge
- Strong knowledge of domestic and international air ticketing
- Valuable understanding of GDS commands and booking processes
- Knowledge of fare rules, fare construction and ticketing rules
- Experience handling reissues, refunds, cancellations and voids
- Knowledge of baggage rules and airline policies
- Ability to handle urgent and time-sensitive ticketing requests
- Excellent attention to detail
- Strong communication and customer-service skills
- Good problem-solving and decision-making ability
- Ability to work independently and manage a team
- Willingness to work flexible hours, including weekends/holidays when required

 ExperienceMinimum 3 years of relevant experience in airline ticketing, reservations or travel operations.

Candidates with experience handling international ticketing and GDS systems will be preferred.

What We’re Looking ForWe are looking for someone who can take ownership of our airline ticketing operations and ensure that every booking, ticket issuance, reissue and refund is handled accurately, efficiently and professionally.

If you have strong GDS knowledge and experience in managing airline ticketing operations, we would love to hear from you.

- Apply now and join our travel operations team!

📌 Airline Ticketing Manager – GDS & Reservations (Mangalore)
🏢 KAIRALITRAILS
📍 Mangalore