About the Role In this role, you'll manage back-end infrastructure support and provide advanced second-level support for service requests — covering everything from workstations, servers, and printers to networks and vendor-specific hardware/software. You'll also lead and manage the day-to-day activities of the service desk team, ensuring timely, professional resolution of technical issues.

Success in this role means confidently engaging with end users while resolving complex, infrastructure-level problems.

What You Bring

? Education & Experience

- Bachelor's degree with a minimum of 4 years of relevant experience
- 4–5+ years of IT experience supporting US, EMEA, or AUS clients
- Prior experience working with teams in English-speaking countries
- Excellent customer service and communication skills

?️ Technical Skills
- Hands-on experience with Active Directory administration & management




- Hands-on experience with Office 365 administration & management
- Advanced knowledge of Windows 10 diagnostics and troubleshooting
- Advanced knowledge of Windows Server roles (AD, FSMO, DHCP, DNS, RDS)
- Strong application support and troubleshooting skills
- Good working knowledge of Azure
- Understanding of Windows networking fundamentals (firewalls, switches, ISPs)
- Familiarity with backup solutions
- Working knowledge of VMware and Hyper-V
- Experience with Root Cause Analysis and Incident Trending

? What Makes You a Great Fit
- A track record of longevity and commitment in previous roles
- Strong team player with a collaborative mindset
- Ability to perform under pressure and meet tight deadlines
- Agile, positive, and personable attitude

📌 Advanced System Administrator (Noida)
🏢 Innovation Technology By Design
📍 Noida