Admin & Academic Operations Executive

Location: Kolkata

Employment Type: Full-Time

Experience: 3-5 years preferred

Salary: As per experience and suitability

About the Role

We are looking for a highly organised, responsible and proactive Admin & Academic Operations Executive to manage the day-to-day administration and coordination of our classes across multiple locations.

The ideal candidate should be comfortable communicating with parents, students and trainers, managing schedules and admissions, tracking fees and attendance, and efficiently operating our class-management app.

This is a hands-on coordination role that requires excellent follow-through, attention to detail and strong communication skills.

Key Responsibilities

Admissions & Student Management

- Handle enquiries and coordinate the complete admission process
- Maintain accurate student records and databases
- Coordinate student onboarding and class allocation
- Keep student information updated on the app

Parent Communication

- Communicate with parents regarding classes, schedules, attendance, fees and important updates
- Send reminders, notices and other class-related communications
- Address routine parent queries and coordinate their resolution
- Maintain a qualified and positive relationship with parents

Class Coordination

- Coordinate classes across different locations and batches
- Maintain the class calendar and ensure schedules are updated
- Coordinate changes, cancellations, make-up classes and special sessions
- Ensure trainers and students have the correct class information

Trainer Coordination

- Coordinate with trainers regarding class schedules, attendance, worksheets, requirements and resources
- Track trainer requirements and follow up to ensure timely completion
- Communicate schedule changes and operational updates to trainers
- Ensure trainers are using the app correctly and updating required information

Fees & Payment Tracking

- Maintain accurate records of student fees and payments
- Track online and cash payments
- Follow up on pending/outstanding fees




- Maintain payment records and coordinate with the management/accounts team
- Ensure fee status is updated accurately on the app

Attendance & App Management

- Monitor and maintain student attendance through the app
- Ensure trainers update attendance regularly
- Monitor the overall use of the app by trainers and admin staff
- Maintain accurate student, class, fee and attendance data
- Identify and report any issues or discrepancies in the system
- Act as the primary administrative point of contact for the app

Academic & Administrative Support

- Maintain class worksheets, pedagogy records and student progress information
- Coordinate student comments, grading and progress tracking
- Maintain general class notes and records
- Assist in organising class calendars, events, assessments and certificate distribution
- Maintain and organise the trainer resource bank and administrative documents

What We Are Looking For
- Excellent communication and interpersonal skills
- Strong organisational and coordination abilities
- Good working knowledge of Google Workspace / MS Office
- Comfortable learning and managing mobile/web-based applications
- Strong attention to detail
- Ability to maintain accurate records and follow up consistently
- Ability to communicate professionally with parents and trainers
- Multitasking ability and willingness to take ownership of responsibilities
- Prior experience in school administration, coaching/class administration, education, customer coordination or operations will be an advantage

Key This role requires someone who is extremely organised, dependable and proactive.

You should be someone who:

- Doesn't need to be reminded repeatedly about pending tasks
- Is comfortable following up with people
- Can keep track of multiple classes and locations simultaneously
- Can maintain accurate records
- Is comfortable handling parents professionally
- Can take ownership of day-to-day operations

The person joining this role will be an important part of ensuring that our classes run smoothly every day. Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits

- Work from home

Work Location: In person

📌 Admissions Officer (Kolkata)
🏢 Shriek of Silence
📍 Kolkata