Training Specialist

At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking a training specialist to support operations trainings to the last mile vertical. Overall responsibility includes boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee's workplace performance in conjunction with the company's core values to meet the goal of the organization. Amazon is an Equal Opportunity-Affirmative. This role requires travel for business requirements.

Trainer Best Behavior

1. Listening to associates and being supportive to managers.
2. Answering requests and always getting back to people.
3. Leading by example, doing what we say and acting how we say.
4. Must be approachable.
5. Must exhibit the best behavior while at work.
6. Always be up to date with the latest techniques, tools, and processes.
7. Be right, honest, and be willing to accept mistakes.
8. Be willing to push their limits and accept more responsibilities.
9. Drive in quality & learning-related metrics.
10. Conducting chime sessions & classroom training sessions to the stakeholders.

Key Job Responsibilities

1. Supervise structured learning metrics and also oversee their results for the assigned territory and region.
2. Manage live performance metrics end-to-end for the assigned territory.
3. Conduct learning sessions on new processes as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
4.



Maintain data and analysis through reports on Excel (as per business requirements).
5. Ensure completion of recent hire training programs, coaching & other performance improvement programs on time.
6. Partner with operations leaders while conducting station audits to check the process compliance and fix the gaps on an immediate basis.
7. Identify learning coaches & certify them.
8. Lead individual improvement projects to enhance business performance.
9. Drive quality & learning metrics.
10. Conduct chime sessions & classroom sessions to the stakeholders.

A Day in the Life

- Track the day-to-day business metrics and plan to visit the mapped stations for metric improvement.
- Daily reporting and progress updates.
- Involve and engage well with mapped LA/LGs for daily L&D; activities.

Basic Qualifications

- Experience with written and verbal communication and presentation.
- Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook).

Preferred Qualifications

- Experience using the Training Needs Analysis process, including assessing performance gaps, analyzing learning needs, designing and developing customer-centric solutions, and evaluating the effectiveness of learning programs.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit Accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Locations - IND, MH, Mumbai

📌 Training Specialist, Training Specialist (Mumbai)
🏢 Amazon
📍 Mumbai