13 Sep
|
HCL Technologies
|
India
13 Sep
HCL Technologies
India
Job Summary
To resolve the tickets raised as per the defined standards of time, cost, and quality for increased customer satisfaction.
Key Responsibilities
1. To troubleshoot and resolve tickets raised by the clients.
2. To document all the defined processes and the methods of resolving the ticket, troubleshooting, etc.
3. To interface with customers for ticket clarification/resolution.
4. To update self on latest technologies and related areas.
Skill Requirements
null
Other Requirements
null
📌 Support Engineer (India)
🏢 HCL Technologies
📍 India