TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.What we are looking forRole: Contact Center EngineerExperience Range: 5 to 8 YearsLocation: Bangalore, HyderabadMust Have:Cisco UCCE or UCCX Administration and SupportCisco CVP (Customer Voice Portal)Cisco FinesseCisco Unified Communications Manager (CUCM)Cisco Unified Intelligence Center (CUIC)IVR Development and Call Routing ScriptsSIP Protocol, Voice Gateways, CUBETroubleshooting Voice and Contact Center TechnologiesUnderstanding of TCP/IP and Networking FundamentalsGood to Have:Cisco Webex Contact Center (WxCC)Genesys / Avaya Contact Center ExposureExperience with REST APIs and Contact Center IntegrationsPython or PowerShell ScriptingReporting and Analytics ToolsCloud Contact Center SolutionsEssential:Design, deploy,



and maintain Cisco Contact Center solutions.Configure and support Cisco UCCE/UCCX, CVP, Finesse, CUIC, and Voice Gateways.Develop and troubleshoot IVR call flows and routing scripts.Manage SIP trunks, Voice Gateways, and telephony infrastructure.Perform contact center upgrades, migrations, and system integrations.Monitor system performance and proactively resolve issues.Collaborate with business stakeholders to gather requirements and implement enhancements.Provide L2/L3 support and participate in on-call support activities.Create technical documentation, SOPs, and operational runbooks.Minimum Qualification:15 years of full time educationMinimum percentile of 50% in 10th, 12th, UG & PG (if applicable)

📌 Contact Center Engineer (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru