Job DescriptionWe are looking for an experienced Customer Success Manager to manage and grow enterprise customer relationships for a leading SaaS/iPaaS platform. The ideal candidate will drive customer lifecycle success including onboarding, adoption, retention, and revenue expansion. Experience in the Supply Chain domain will be an added advantage. NKey Responsibilities: Nn Own and manage the end-to-end customer lifecycle for enterprise and mid-market accounts N Drive customer onboarding, adoption, and value realization through structured engagement plans N Conduct Executive Business Reviews (EBRs) and align product capabilities with customer business goals N Build and maintain strong relationships with key stakeholders, including C-level executives N Monitor customer healthmetrics, identify risks, and proactively mitigate churn N Lead renewal planning and forecasting, ensuring high retention rates N Identify and drive upsell and cross-sell opportunities to support revenue growth N Collaborate with Sales,Product, Support, and Professional Services teams for seamless customer experience N Act as the voice of thecustomer, providing feedback to influence product enhancements N Drive customer satisfaction initiatives,



including NPS and feedback programs NnRequired Skills & Qualifications: Nn 5–10 years of experience in Customer Success / Account Management / SaaS roles N Strong experience in managing enterprise accounts and ARR portfolios N Proven ability in customer retention, expansion, and relationship management N Experience in conducting EBRs and strategic account planning N Familiarity with tools like Salesforce, HubSpot, Planhat, or similar CRM platforms N Solid analytical skills with ability to interpret customer data and insights N Excellent communicationand stakeholder management skills NnPreferred Qualifications: Nn Experience working with iPaaS, Integration Platforms, or SaaS products N Exposure to Supply Chain / Logistics / EDI / B2B Integration domain N Experience handling global customers and cross-functional teams NnKey Competencies: Nn Customer-centric mindset N Strategic thinking and problem-solving N Strong negotiation and influencing skills N Ability to manage multiple accounts and priorities NnPlease write to [email protected] to get connected!

📌 Senior Strategic Customer Success Manager - Enterprise Software Integration Platform (Karnataka)
🏢 CareerXperts Consulting
📍 Karnataka