Job DescriptionJob Title: Customer Care Executive NnLocation: Mohali, Punjab (Work from office) NCompany: Teleperformance NEmployment Type: Full time NWorking Days: 5 Days a Week, 2 Rotational off NShifts: Rotational shift (Including Rotational weekends and holidays) NSalary: ₹20,000 in hand during training and 23,000 after training inhand NnKeyResponsibilities: Nn Handle chats, or emails professionally. N Resolve customer queries related to products, services, billing, orders, or complaints. N Ensure first contact resolution (FCR) and maintain customer satisfaction (CSAT) scores. N Document all customer interactions accurately in the system. N Follow standard operating procedures (SOPs) and adhere to quality guidelines. N Escalate unresolved issues to higher levels appropriately. N Meet performance KPIs such as AHT, quality, attendance, and productivity. N Stay updated on product/process knowledge through regular training sessions. NnnEligibility Criteria: Nn Education: Graduate (Any stream).



or12th with 6 months experience N Experience: Freshers and experienced candidates an apply N Communication: Good verbal and written communication skills (English) N Basic computer knowledge and typing skills N Willingness to work in rotational shifts and 5-day work week (2 weekly offs) NnnPreferred Skills: Nn Customer-centric attitude with empathy and patience. N Ability to multitask and handle pressure in a fast-paced environment. N Prior experience in BPO/ customer service / voice process is a plus. NnnBenefits: Nn Paid training andonboarding support. N Performance-based incentives. N Health insurance and ESI benefits. N Career growth opportunities within Teleperformance India. N Protected and inclusive workenvironment NnnContact: (phone hidden) NEmail: [email protected]

📌 Customer Support Specialist (Punjab)
🏢 TP
📍 Punjab