Job Description

Position: Manager – Operations & Projects

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Department: Operations

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Reporting To: Management

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Nature of Role: Field + Office Operations

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Role Overview

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We are looking for a hands-on Manager – Operations & Projects who will be responsible for managing the company's fleet operations, drivers, vehicle maintenance, infrastructure projects and other operational responsibilities assigned by management.

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The person should be comfortable working in a rapid-moving environment, visiting project sites, coordinating with drivers and vendors, solving operational problems independently and being available for urgent issues outside normal working hours when required.

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Key Responsibilities

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1. Fleet Operations & Cost Control

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- Manage day-to-day operations of company-owned commercial vehicles and reefer trucks.
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- Coordinate with drivers throughout trips and resolve operational issues.
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- Monitor vehicle movement, delays, stoppages, route deviations and trip completion.
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- Monitor fuel consumption, mileage and overall vehicle operating costs.
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- Identify unnecessary expenses and continuously work towards reducing cost per trip and cost per kilometre.
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- Control driver advances, road expenses and other trip-related expenses.
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- Investigate abnormal fuel consumption, excessive expenses or operational irregularities.
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- Ensure maximum vehicle utilization and minimum downtime.
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- Handle urgent operational issues during nights, weekends or holidays whenever required.
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2. Driver Management

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- Recruit and hire suitable commercial vehicle drivers as required.
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- Maintain adequate backup drivers for emergencies and replacements.
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- Coordinate driver deployment, attendance, leave and replacement.
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- Monitor driver performance, driving discipline, mileage and vehicle handling.
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- Resolve driver-related operational issues.
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- Ensure drivers follow company procedures regarding fuel, expenses, vehicle maintenance and reporting.
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3. Vehicle & Reefer Maintenance

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- Take responsibility for preventive and breakdown maintenance of company vehicles.
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- Coordinate with authorized service centres, local workshops and mechanics.
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- Monitor servicing schedules and ensure preventive maintenance is completed on time.
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- Manage tyres, batteries, DEF/AdBlue, spare parts and other vehicle consumables.
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- Coordinate maintenance and servicing of refrigeration/reefer units.
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- Verify repair requirements and workshop estimates before recommending approval.
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- Maintain proper vehicle-wise service and repair history.
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- Monitor insurance, fitness, permits, PUC and other vehicle-related documentation.
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- Minimize vehicle breakdowns and improve fleet uptime.
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4. Breakdown & Emergency Management

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- Take ownership of vehicle breakdowns and other emergencies during transit.
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- Coordinate drivers, mechanics, workshops, towing and other support as required.
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- Ensure breakdowns are resolved as quickly and economically as possible.
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- Coordinate actions required to protect temperature-sensitive cargo in case of reefer or vehicle failure.
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- Keep management informed during major incidents.
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5. Cold Room, Factory & Infrastructure Projects

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- Oversee construction and development of company cold rooms, factories and other infrastructure at different locations.
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- Conduct regular site visits.
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- Coordinate with civil, electrical, refrigeration, PUF panel, flooring, racking and other contractors.
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- Monitor project progress against agreed timelines.
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- Follow up with contractors and vendors to prevent unnecessary delays.
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- Monitor quality of work and highlight deviations to management.
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- Coordinate materials, equipment and other project requirements.
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- Verify work completed before contractor/vendor bills are recommended for payment.
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- Provide management with regular site photographs and project progress reports.
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6. Vendor & Contractor Management

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- Coordinate with workshops, mechanics, contractors, suppliers and service providers.
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- Obtain and compare quotations where required.
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- Negotiate rates and operating costs.
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- Verify that work has actually been completed before bills are processed.
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- Develop reliable vendors for emergency and regular operational requirements.
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7. General Company Operations

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- Assist management in handling other operational responsibilities of the company as and when required.
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- Coordinate between different departments, locations, vendors and employees for operational matters.
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- Take responsibility for specific operational assignments or projects delegated by management.
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- Visit company locations and project sites whenever required.
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- Identify operational inefficiencies and recommend practical solutions.
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- Ensure management decisions relating to operations are properly implemented and followed up.
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Key Performance Areas

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Performance will be evaluated primarily on:

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- Reduction in fleet operating cost.
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- Vehicle-wise fuel efficiency and mileage.
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- Cost per kilometre and cost per trip.
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- Vehicle uptime and reduction in breakdowns.
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- Maintenance cost control.
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- Driver availability and discipline.
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- Timely resolution of operational problems.
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- Project completion against timelines.
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- Contractor/vendor cost and performance control.
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- Ability to independently handle responsibilities assigned by management.
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Candidate Profile

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- Preferably 2–5 years of practical experience in fleet operations, commercial vehicles, logistics, maintenance, projects or similar operational roles.
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- Diploma/B.Tech in Mechanical Engineering or Automobile Engineering preferred, but strong practical experience will be given priority.
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- Good knowledge of commercial trucks and vehicle maintenance.
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- Experience handling drivers and workshops.
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- Ability to understand fuel consumption, mileage and vehicle operating costs.
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- Comfortable with extensive field work and travelling to different project locations.
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- Capable of supervising contractors and infrastructure work.
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- Basic computer, Excel/MIS and reporting skills.
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- Strong negotiation and problem-solving ability.
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- Must be willing to handle urgent operational situations outside regular working hours when necessary.
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- Should be responsible, disciplined and capable of working independently with minimum supervision.
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Important Role Clarification

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This is primarily an operations, fleet, maintenance and projects role.

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The employee may, however, be assigned other company operational responsibilities by management from time to time depending on business requirements.

📌 Operations & Projects Manager (Guwahati)
🏢 TGG Technologies Private Limited (ChfMart)
📍 Guwahati