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- Collaborate with the Director to plan and execute sales strategies for the domestic market segment
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- Manage the entire sales cycle from prospecting, qualifying, negotiating, closing, and post-sales support for the domestic customers
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- Achieve and exceed sales targets and revenue goals for the assigned market segment
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Customer Relations
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- Proactively respond to customer queries and inquiries
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- Build and maintain strong relationships with existing and potential customers through effective communication, meetings, and presentations
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- Understand customer needs and tailor solutions to address their challenges and opportunities, ensuring customer satisfaction and loyalty
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New Customer Acquisition
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- Look for opportunities to acquire new customers
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- Build and maintain a valuable relationship with new customers to increase their business with company`s Chemicals
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Revenue
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- Sales revenue plan by domestic market segment & product category
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Sales Performance Tracking
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- Monitor the progress of sales operations, track key performance indicators, and analyze sales performance
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- New Customers Target vs Actual
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- Target vs Actual Sales Analysis
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- Lost Order Analysis
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Documentation & Reporting
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- Prepare, maintain, and present comprehensive reports on sales operations, achievements, challenges, and recommendations to the Management
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Secondary Responsibilities
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Networking and Industry Engagement
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- Participate in industry events, trade shows, conferences, and networking opportunities to expand the company's presence
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- Build relationships with key stakeholders, industry associations, and potential partners to foster business growth
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- Any other task assigned by management from time to time depending on business requirement
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Key Performance Areas
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- Sales Revenue
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- Achieve the defined sales targets.
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- Performance will be measured based on Target vs. Actual Sales.
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- New Customer Acquisition
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- Identify and acquire new customers.
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- Performance will be measured based on Target vs. Actual New Customers Acquired.
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- Customer Relationship Management
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- Conduct customer visits as per the planned targets.
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- Participate in fairs and exhibitions.
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- Maintain and improve customer satisfaction.
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- Achieve year-on-year growth in domestic business with company
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- Networking & Industry Engagement
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- Participate in relevant industry events.
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- Attend networking opportunities and build industry connections as per the set targets.
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- Documentation & Reporting
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- Ensure reports are accurate and submitted on time.
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- Maintain proper sales and customer-related documentation.
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Critical Activities
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- Customer Relations & Communication
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- Maintain regular communication with customers.
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- Build and strengthen long-term customer relationships.
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- Frequency: Ongoing
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- Sales Performance Tracking
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- Monitor sales performance against targets.
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- Frequency: Weekly and Monthly
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- Identify New Customer Opportunities
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- Regularly identify and approach potential new customers.
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- Frequency: Regularly
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- Proposal Submission & Follow-Up
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- Prepare and submit proposals.
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- Follow up with customers on submitted proposals.
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- Frequency: As and when required
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- Negotiation & Contract Closure
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- Negotiate commercial terms with customers.
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- Follow up until the contract/order is successfully closed.
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- Frequency: As projects reach the final stage
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- Industry Events & Networking
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- Attend industry events, exhibitions and networking opportunities.
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- Frequency: As planned
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- Issue Resolution
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- Address and resolve customer or business-related issues promptly.
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- Frequency: As and when issues arise
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- Reporting & Documentation
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- Prepare and maintain accurate reports and documentation.
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- Frequency: Weekly and Monthly
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- External Agency Coordination
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- Coordinate with external agencies whenever required.
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- Frequency: As and when required
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- Customer Visits
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- Visit customers to understand their requirements and maintain relationships.
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- Frequency: As planned
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- Fairs & Exhibitions
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- Participate in relevant fairs and exhibitions to generate business opportunities and strengthen market presence.
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- Frequency: As planned
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