HCLTech – Sr. Technical Consultant | Service Now

Employment Type: Permanent
Payroll: Techno Core 360
Client / Company: HCLTech
Engagement: Project-wise deployment
Work Mode: Permanent Remote
Location: India
Experience: 5–7 Years of relevant Service Now experience
Open Positions: 3

Role: Sr. Technical Consultant

Position Overview

We are looking for experienced Sr. Technical Consultants with strong hands-on Service Now expertise for project-wise deployment with HCLTech . The positions are focused on specialized Service Now areas including AI/CRM/CSM, Creator Workflows, and CRM/CSM .

The ideal candidate should have strong technical consulting experience, Service Now configuration expertise, accelerator development experience, demo/lab instance configuration capabilities, technical documentation skills, and the ability to support customer-facing enablement and coaching activities

Service Now CSA and relevant CIS certification are mandatory for all positions.
Position 1 – Sr. Technical Consultant – AI / Critical Product Area (CRM/CSM)
Primary Focus
Service Now CRM/CSM + AI capabilities
Mandatory Skills
Strong hands-on experience with Service Now CRM / CSM
Experience with Service Now AI / AI capabilities
Service Now configuration
Technical consulting
Customer-facing technical documentation
Demo / lab instance configuration
Accelerator / technical accelerator development
Customer coaching and enablement
Service Now CSA – Mandatory
CIS certification in relevant domain – Mandatory

5–7 years of relevant Service Now experience

Preferred / Supporting Skills
GenAI / Artificial Intelligence
Service Now product accelerators
Demo scripts and technical walkthroughs
Delivery guides
Knowledge transfer
Recorded walkthroughs

Agile methodology

Position 2 – Sr. Technical Consultant – Creator Workflows
Primary Focus
Service Now Creator Workflows
Mandatory Skills
Service Now Creator Workflows – Mandatory
Service Now App Engine / App Engine Studio




Service Now configuration
Workflow and process automation
Technical consulting
Accelerator / technical accelerator development
Demo / lab instance configuration
Technical documentation
Customer enablement
Service Now CSA – Mandatory
CIS certification in relevant domain – Mandatory

5–7 years of relevant Service Now experience

Preferred / Supporting Skills
Application development using Service Now App Engine
Process automation
Demo scripts
Technical walkthroughs
Delivery guides
Knowledge transfer
Recorded walkthroughs

Agile methodology

Position 3 – Sr. Technical Consultant – CRM / CSM
Primary Focus
Service Now CSM / CRM
Mandatory Skills
Service Now CSM – Mandatory
Service Now CRM
Customer Service Management
CSM implementation and enhancement
Service Now configuration
Case Management
Customer / Account / Contact Management
Technical consulting
Demo / lab instance configuration
Technical documentation
Customer enablement
Service Now CSA – Mandatory

5–7 years of relevant Service Now experience

Preferred / Supporting Skills
CSM implementation
CSM enhancements
Service Now CRM capabilities
Customer coaching
Technical walkthroughs
Delivery guides
Knowledge transfer
Agile methodology

Common Responsibilities – All Positions

Work as a Sr. Technical Consultant on Service Now-focused customer projects.
Configure and demonstrate Service Now solutions based on project and customer requirements.
Develop technical accelerators and reusable solution components.
Configure and maintain demo / lab instances for customer demonstrations.




Prepare customer-facing technical documentation, delivery guides and demo scripts.
Conduct technical walkthroughs and product demonstrations.
Support customer coaching, enablement and knowledge-transfer activities .
Translate technical requirements into practical Service Now solutions.
Collaborate with internal and customer stakeholders during solution development and demonstrations.

Contribute to Agile delivery activities and technical knowledge-sharing initiatives.

Mandatory Certification

Candidates must hold: Service Now Certified System Administrator (CSA) – Mandatory

CIS – Certified Implementation Specialist in the relevant domain – Mandatory

Relevant CIS certification should align with the position being considered.

Common Technical Keywords

Service Now | Sr. Technical Consultant | Technical Consultant | CSA | CIS | Service Now Configuration | Technical Accelerator | Accelerator Development | Demo Instance | Demo/Lab | Customer Enablement | Technical Documentation | Delivery Guide | Demo Script | Technical Walkthrough | Customer Coaching | Knowledge Transfer | Recorded Walkthrough | Agile

Candidate Profile Summary

We are seeking 5–7 years experienced Service Now professionals who can operate beyond standard development/configuration responsibilities and contribute as technical consultants through solution demonstrations, accelerators, documentation, customer enablement and technical coaching.

Candidates must meet the position-specific mandatory technology requirements along with CSA + relevant CIS certification .

Requirement Mapping

Position 1 – AI / CRM / CSM: Service Now + CSM/CRM + AI + CSA + Relevant CIS
Position 2 – Creator Workflows: Service Now + Creator Workflows / App Engine + CSA + Relevant CIS

Position 3 – CRM / CSM: Service Now + CSM/CRM + Implementation/Configuration + CSA + Relevant CIS

Significant Screening Rule

CSA + relevant CIS + position-specific primary sk

📌 Sr. Technical Consultant | ServiceNow (Jaipur)
🏢 HCLTech
📍 Jaipur