Job Description
Customer Support Executive | Lucknow
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Company: Teleperformance
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Location: Lucknow
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Process: Domestic Voice / International Customer Support (Voice & Chat)
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Working Days: 5 Days Working | 2 Rotational Offs
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Shift: Rotational / Night Shift as per process requirement
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Salary: 17k CTC - 26k CTC + Incentives
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Role Overview
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Teleperformance is hiring Customer Support Executives to handle customer interactions through voice and chat support channels. The role involves assisting customers, resolving queries, providing accurate information, and ensuring a positive customer experience while meeting quality and performance standards.
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Key Responsibilities
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- Handle customer queries through calls and/or chat support.
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- Provide accurate information and effective resolutions.
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- Maintain professional communication and customer satisfaction.
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- Document interactions and update records in the system.
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- Follow process guidelines, quality standards, and escalation procedures.
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- Achieve productivity, quality, and attendance targets.
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Candidate Requirements
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- Good communication skills in English and/or Hindi.
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- Basic computer knowledge and typing skills.
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- Customer-focused approach with strong problem-solving ability.
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- Comfortable working in a fast-paced, target-driven environment.
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- Freshers and experienced candidates can apply.
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Important Instructions
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5 Days Working with 2 Rotational Offs
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Rotational/Night Shifts as per business requirement
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Freshers & Experienced Candidates Eligible
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Candidates must be comfortable with Voice and/or Chat Support processes
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Final selection and shift allocation will be as per company policy
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Build your career with Teleperformance and gain valuable experience in a dynamic customer service workplace.
📌 Customer Support Executive (Lucknow)
🏢 TP
📍 Lucknow