Job Description

We are hiring for a NOC Operations Head for a global IT company based in Chennai.

n

We are looking for an accomplished Network Operations & Managed Services Leader to drive large-scale, business-critical 24x7 Managed Network Services (NMS) for global telecom and enterprise customers.

n

The role will have end-to-end ownership across:

n

Network Operations / NOC & Service Assurance

n

Managed Services & Service Delivery

n

Network Engineering & Transformation

n

Major Incident, Problem & Change Management

n

SLA / KPI / Governance & Operational Excellence

n

Network Modernization, Migration & Lifecycle Management

n

Automation, Orchestration, Analytics & AIOps

n

SD-WAN, Enterprise Networking & Cloud Connectivity

n

Customer Experience & Executive Stakeholder Management

n

Commercial Performance & Service Growth

n

Global Onshore / Offshore Team Leadership

n





Managing large-scale 24x7 global network operations

n

Leading geographically distributed, multidisciplinary teams

n

Managing AVP / VP / CXO-level customer relationships and escalations

n

Driving network transformation and modernization programs

n

Delivering measurable improvements in MTTR, productivity, reliability, cost and customer experience

n

Building automation and AIOps-led operational models

n

Managing complex multi-vendor telecom and enterprise network environments

n

Robust understanding of IP, MPLS, VPN, SD-WAN, LAN/WAN, Wi-Fi, routing, switching and cloud connectivity

n

Driving governance, service quality and commercial outcomes

📌 Head of Network Operations (Bengaluru Urban)
🏢 Syncarp
📍 Bengaluru Urban