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Administrator - SailPoint IdentityNow, Java, SailPoint FAM

India

Job Description

Administrator - SailPoint IdentityNow, Java, SailPoint FAM

Noida, Uttar Pradesh

Job Summary

The SAILPOINT Administrator plays a crucial role in the Support & Operations team by independently resolving technical issues related to SAILPOINT IDENTITYNOW and SAILPOINT FAM. This position emphasizes high-quality support, root cause analysis, and effective customer interactions to enhance satisfaction and streamline operations.

Key Responsibilities

1. Provide Technical Support For Sailpoint Identitynow And Sailpoint Fam By Independently Resolving Tickets While Adhering To Quality Standards And Company Policies.
2. Conduct Thorough Root Cause Analysis For Escalated Issues, Implementing Solutions That Prevent Recurrence And Enhance System Performance.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Ensuring That Documentation Is Current And Accessible.
4. Facilitate Training Sessions For New Team Members And Coach Analysts To Improve Their Understanding And Efficiency In Using Sailpoint Tools.
5. Strive For Positive Customer Experience By Achieving First Call Resolution And Minimizing Rejected Resolutions Or Reopen Cases, Ensuring Compliance With Agreed Sla For Ticket Volume And Response Time.

Skill Requirements

1. Proficient In Sailpoint Identitynow And Sailpoint Fam With A Solid Understanding Of Their Functionalities.
2. Strong Analytical Skills With The Ability To Perform Root Cause Analysis Effectively.
3. Valuable Knowledge Of Customer Service Principles And Practices.
4. Familiarity With Support Ticketing Systems And Service Level Agreements (Slas).
5. Excellent Communication Skills To Provide Clear Support And Training.

Other Requirements

1. Optional But Valuable Certifications In Sailpoint Identitynow Or Related Identity Management Solutions.

Skill Requirement :



Basic understanding of SailPoint (IIQ / IdentityNow) or any IAM tool Knowledge of IAM concepts (user provisioning, access management, RBAC basics) Familiarity with Active Directory / Azure AD Understanding of ServiceNow or any ITSM tool for ticket management Basic scripting exposure (PowerShell or similar - optional for L1) Good troubleshooting and communication skills

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Copyright © 2026 HCL Technologies Limited

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📌 Administrator - SailPoint IdentityNow, Java, SailPoint FAM (India)
🏢 HCLTech
📍 India