Company Description Vidyamandir Classes (VMC) is a premier coaching institute specializing in preparation for Engineering (IIT-JEE Main and Advanced), Medical (NEET), NTSE, KVPY, Science Olympiads, and other school-level examinations. Established in 1986 by IIT Delhi alumni Brij Mohan Gupta, Shyam Mohan Gupta, and Manmohan Gupta, VMC focuses on educating young minds and helping them realize their potential. The organization has a pan-India presence with 60+ centers, providing quality education to tens of thousands of students.

Over the decades, VMC has refined its teaching methods under the guidance of its founders and has grown into a leading educational organization. VMC has consistently delivered strong results in competitive exams, with more than 10,000 selections in recent years.

Role Description This is a full-time, on-site Tele caller role based at Vidyamandir Classes in Lucknow. The Tele caller is responsible for making outbound and receiving inbound calls to prospective and existing students and families, providing information about VMC courses, batches, fees, and admission processes. Daily tasks include explaining program perks, resolving queries, updating CRM or call logs, and following up with leads to support admissions targets.

The role also involves coordinating with counseling and admissions teams,



maintaining accurate records of conversations, and adhering to communication scripts and quality standards. The Tele caller is expected to meet call volume and conversion goals while providing a professional, courteous experience to all callers.

Qualifications

- Strong communication skills, including clear spoken English and Hindi, active listening, and the ability to explain information in a simple, structured manner.
- Customer service and telecalling abilities, such as handling inquiries, managing objections, and building rapport over the phone.
- Basic computer and data entry skills, including using CRM tools, spreadsheets, and maintaining accurate call records.
- Sales and persuasion skills, with the ability to follow up with leads, support admissions targets, and work towards individual and team goals.
- Organizational and time-management skills to handle high call volumes, prioritize follow-ups, and meet deadlines.
- Prior experience in telecalling, customer support, counseling, or education services is an advantage.
- Minimum educational qualification: Higher Secondary (12th pass); a graduate degree is preferred.
- Comfort working on-site in Lucknow, with a flexible attitude towards extended hours during peak admission periods.

📌 Tele caller (Lucknow)
🏢 Vidyamandir Classes
📍 Lucknow