Job Description

WHO ARE WE?

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We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy!

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CloudSEK, one of India's most trusted Cyber security product companies, is on a mission to build the world's fastest and most reliable AI technology that identifies and resolves digital threats in real-time. The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention.

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Founded in 2015, headquartered at Singapore, we are proud to say that we've grown at a frenetic pace and have been able to achieve some accolades along the way, including:

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CloudSEK's Product Suite:

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- CloudSEK XVigil constantly maps a customer's digital assets, identifies threats and enriches them with cyber intelligence, and then provides workflows to manage and remediate all identified threats including takedown support.
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- A powerful Attack Surface Monitoring tool that gives visibility and intelligence on customers' attack surfaces. CloudSEK's BeVigil uses a combination of Mobile, Web, Network and Encryption Scanners to map and protect known and unknown assets.
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- CloudSEK's Contextual AI SVigil identifies software supply chain risks by monitoring Software, Cloud Services, and third-party dependencies.
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Key Milestones:

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- 2016: Launched our first product.
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- 2018: Secured Pre-series A funding.
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- 2019: Expanded operations to India, Southeast Asia, and the Americas.
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- 2020: Won the NASSCOM-DSCI Excellence Award for Security Product Company of the Year.
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- 2021: Raised $7M in Series A funding led by MassMutual Ventures.
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- Awards & Recognition: Won NetApp Excellerator's "Best Growth Strategy Award," CloudSEK XVigil joined NVIDIA Inception Program, and won the NASSCOM Emerge 50 Cybersecurity Award.
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- 2025: Secured $19 million in funding led by Tenacity Ventures, Commvault.
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The Technical Account Manager (TAM) is the primary post-sale point of contact for assigned accounts, blending commercial ownership with hands-on cybersecurity expertise to ensure clients realize continuous value from CloudSEK's platform. This is a travel-intensive role requiring at least 60% travel to customer sites.

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The TAM serves as a trusted advisor to client stakeholders — from security teams to CXOs,



CISOs, and partners — driving engagement through QBRs/ABRs/EBRs, while also acting as a security analyst who triages platform findings, conducts configuration reviews, and delivers actionable threat intelligence. The TAM also owns the account's commercial health: driving product adoption, running product walkthroughs, identifying upsell/cross-sell opportunities, and ensuring on-time renewals to reduce churn and grow NRR.

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Success requires balancing customer advocacy with commercial accountability, coordinating with internal teams and partners to resolve issues and close wins, and channeling client feedback into product improvement — alongside contributing to team knowledge-sharing and training.

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Travel Requirements

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- Extensive travel role — at least 60% travel to customer sites
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Relationship Management & Customer Engagement

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- Manage and nurture relationships with assigned accounts, ensuring high satisfaction and retention
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- Be a trusted advisor to clients
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- Develop and execute engagement strategies for key stakeholders (CXOs, CISOs, procurement teams, partners/distributors)
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- Foster customer champions to drive advocacy and referrals
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- Source referrals and participate in revenue generation and customer marketing events
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Business Reviews & Reporting

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- Conduct QBRs, ABRs, and EBRs to assess and enhance customer engagement
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- Triage platform findings and report threat insights to clients frequently
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Technical & Security Advisory

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- Provide expert guidance on threat intelligence, data leak prevention, and cybersecurity issues
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- Act as a security analyst, offering insights/recommendations based on platform-generated threats
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- Conduct configuration reviews and provide product enhancement recommendations
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Adoption & Product Enablement

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- Drive 100% adoption of CloudSEK's solutions with customer security teams
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- Conduct independent product walkthroughs using battlecards/collateral
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- Collaborate with the POC team for quick technical and financial wins
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Revenue Growth & Renewals

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- Identify upsell/cross-sell opportunities; own renewals and expansion in assigned accounts
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- Collaborate with partners/distributors for smooth renewals and account expansion
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- Ensure on-time renewals to reduce churn and increase NRR every quarter
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Feedback & Cross-Functional Collaboration

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- Gather and analyze customer feedback for product development
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- Collaborate with cross-functional teams to drive product and delivery enhancements
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Operational & Internal Contribution

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- Maintain accurate records of customer interactions/activities in CRM
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- Share knowledge, conduct training sessions, and write internal articles
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What we are looking for:

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Experience-

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- 3+ years of experience in the cybersecurity industry, in a client-facing role such as Account Management, Customer Success, Technical Account Management, or Security Consulting
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- Proven track record of managing renewals, driving upsell/cross-sell, and owning revenue targets (NRR/retention) for enterprise accounts
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- Experience engaging with senior stakeholders (CXOs, CISOs) and navigating procurement/partner ecosystems
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- Prior exposure to BFSI or other regulated-sector clients is a plus
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Technical/Domain Knowledge-

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- Working knowledge of cybersecurity concepts — threat intelligence, digital risk protection, data leak prevention, attack surface management, or brand/fraud monitoring
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- Ability to independently interpret security findings/alerts and translate them into client-facing recommendations
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- Comfortable conducting product demos, configuration reviews, and technical walkthroughs without heavy pre-sales/engineering support
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- Familiarity with SaaS security platforms and their integration into customer security workflows
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Skills-

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- Strong executive communication and presentation skills — able to run QBRs/ABRs/EBRs with CXO/CISO audiences
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- Consultative, advisory selling approach — balances customer advocacy with commercial outcomes
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- Analytical mindset for triaging findings, spotting expansion opportunities, and analyzing customer feedback
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- Proficiency with CRM tools for pipeline and account record management
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- Solid stakeholder management and cross-functional collaboration skills
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Other Requirements-

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- Willingness to travel extensively (60%+) to customer sites
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- Bachelor's degree in a relevant field (Computer Science, IT, Cybersecurity, or related); relevant certifications (e.g., CEH, Security+, CISM) are a plus but not mandatory
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📌 Technical Account Manager - Cybersecurity (Bengaluru)
🏢 cloudsek
📍 Bengaluru