Job Description

Job Description: Guest Service Associate (F&B;)

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As a Guest Service Associate in the Food & Beverage department, you will be responsible for ensuring exceptional guest experiences through prompt and courteous service. You will assist in the smooth operation of the F&B; outlets, maintaining cleanliness, and providing knowledgeable assistance to guests regarding menu items and services.

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Responsibilities:

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- Greet guests promptly and courteously upon arrival at the F&B; outlets.
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- Seat guests and provide them with menus in a timely manner.
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- Provide detailed information about menu items, including ingredients and preparation methods, and make recommendations based on guest preferences.
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- Take food and beverage orders accurately and enter them into the POS system promptly.
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- Relay orders to the kitchen and bar staff and ensure timely delivery of food and beverages to guests.
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- Monitor guest satisfaction and respond promptly and courteously to any complaints or concerns.
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- Ensure cleanliness and organization of the dining areas, including tables, chairs, and condiment stations.
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- Assist in the setup and breakdown of dining areas before and after service.
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- Maintain knowledge of current promotions, events, and special offers within the F&B; outlets.
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- Handle cash and credit card transactions accurately and efficiently, following established procedures.
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- Collaborate with other team members to ensure smooth operation and guest satisfaction.
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- Adhere to all health and safety regulations and guidelines to ensure a secure environment for guests and staff.
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- Attend staff meetings and training sessions as required.
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- Perform other duties as assigned by the Food & Beverage Manager or supervisory staff.
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Qualifications:

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- Bachelors in hospitality management is preferred
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- Previous experience in a customer service role, preferably in the hospitality industry.
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- Strong communication and interpersonal skills.
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- Ability to work effectively in a fast-paced environment and remain calm under pressure.
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- Excellent multitasking abilities and attention to detail.
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- Basic math skills for handling cash and processing transactions.
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- Knowledge of food and beverage products, including ingredients and preparation methods, is desirable.
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- Ability to work flexible hours, including evenings, weekends, and holidays.
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- Physical ability to stand for extended periods and lift moderate weights.
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- Positive attitude and willingness to go above and beyond to ensure guest satisfaction.
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📌 Guest Relations Executive (Bengaluru)
🏢 Century Real Estate
📍 Bengaluru