Job Description

Manager – Last Mile Operations | Quick Commerce

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Location: Bangalore

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Experience: 4–8 Years

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Function: Operations / Last Mile / Quick Commerce

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Employment Type: Full-Time

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Role Overview

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We are looking for a Manager – Last Mile Operations to manage end-to-end last-mile delivery operations across multiple GIVA stores. The role will be responsible for driving delivery performance, rider productivity, fleet availability, cost efficiency, and overall customer experience.

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The ideal candidate should have strong experience in hyperlocal delivery, fleet/rider management, and quick-commerce operations, with a data-driven approach to improving operational performance.

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Key Responsibilities

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1. Rider & Fleet Operations

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- Manage the complete lifecycle of delivery riders and courier partners across assigned stores/cities.
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- Monitor rider attendance, login hours, utilization, productivity, and retention.
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- Review courier partner performance and drive corrective actions to close operational gaps.
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- Develop initiatives to improve rider retention and reduce attrition.
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2. Delivery Performance & SLA Management

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- Own key last-mile KPIs including on-time delivery, SLA adherence, order acceptance, allocation TAT, store-to-customer TAT, rider utilization, orders per rider/hour, cancellations, and failed deliveries.
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- Identify delivery bottlenecks and implement corrective actions.
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- Continuously improve delivery speed, reliability, and customer experience.
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3. Demand & Capacity Planning

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- Forecast order volumes by store, zone, and time slot.
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- Plan rider capacity based on demand, delivery distance, and expected TAT.
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- Build capacity plans for peak periods, weekends, festivals, and promotional events.
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- Balance rider supply across stores and zones based on real-time demand.
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4. Cost & Productivity Management

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- Own last-mile delivery costs and drive improvement in cost per order.
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- Optimize rider incentives, surge payouts, and guaranteed earnings.
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- Monitor delivery distance, rider utilization, and idle time.
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- Identify opportunities to improve cost efficiency without impacting SLA or customer experience.
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5. Zone & Route Optimization

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- Analyze delivery radius, order density, and zone-level performance.
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- Create and optimize delivery zones based on demand and rider availability.
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- Improve rider allocation, batching, and route efficiency.
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- Work with Product/Technology teams to improve dispatch and allocation systems.
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6. Real-Time Operations & Stakeholder Management

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- Monitor live order and rider performance dashboards.
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- Handle escalations related to delayed orders, rider shortages, and store-level bottlenecks.
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- Coordinate with Store Operations, Customer Support, Central Operations, and Technology teams.
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- Take quick corrective actions during peak demand and operational disruptions.
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Ideal Candidate Profile

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- 4–8 years of experience in last-mile delivery, logistics, fleet management, hyperlocal delivery, or quick-commerce operations.
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- Experience with companies such as Zepto, Blinkit, Swiggy Instamart, Zomato, Shadowfax, Porter, Delhivery, or e-commerce logistics is preferred.
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- Strong understanding of rider/fleet management and hyperlocal delivery operations.
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- Solid analytical, problem-solving, and decision-making skills.
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- Excellent knowledge of MS Excel / Google Sheets and operational dashboards.
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- Experience in managing delivery KPIs, capacity planning, and cost optimization.
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- Ability to work in a fast-paced, high-volume operational environment.
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📌 Manager - Last Mile Operations | Quick Commerce (Bengaluru)
🏢 GIVA
📍 Bengaluru