Guest Service

- Welcome and greet guests in a polite and professional manner.
- Attend to guests promptly and courteously.
- Take food and beverage orders accurately.
- Explain menu items, special dishes, and available offers when required.
- Serve food and beverages according to hotel standards.
- Check guest satisfaction during the meal.

Table Setup & Service
- Prepare tables before opening or service time.
- Arrange cutlery, crockery, glassware, napkins, and other required items.
- Follow proper sequence and standards of food service.
- Transparent used plates, glasses, and cutlery promptly.
- Reset tables quickly and neatly for the next guest

Food & Beverage Support
- Coordinate with the kitchen and bar for timely service.
- Collect food and beverages from the kitchen/bar and serve them to guests.
- Inform the supervisor immediately about delays, wrong orders, or guest complaints.
- Ensure food is served at the correct temperature and presentation standard.

Guest Complaints
- Listen to guest complaints patiently and respectfully.
- Try to resolve simple service issues immediately.
- Report serious complaints to the Captain, Supervisor, or Manager.
- Maintain a positive and professional attitude at all times.

Billing & Payment Support




- Present bills to guests when instructed.
- Check the bill details before presenting it.
- Assist with cash/card/UPI payment procedures as per hotel policy.
- Ensure bills and payment records are handled carefully.

Personal Grooming & Hygiene
- Maintain proper uniform and personal grooming.
- Keep hands, nails, hair, and overall appearance clean.
- Follow food safety and personal hygiene standards.
- Wear required safety/hygiene accessories as instructed.

Teamwork
- Coordinate effectively with Captain, Restaurant Manager, Kitchen, Bar, Housekeeping, and Front Office teams.
- Support colleagues during busy periods and events.
- Follow instructions from supervisors and management.
- Maintain discipline and punctuality.

Closing Duties
- Clear and clean tables after service.
- Clean and organize the service station.
- Return equipment and supplies to their designated places.
- Report breakages, shortages, guest issues, and pending tasks to the supervisor before leaving.

Pay: ₹10,000.00 - ₹12,000.00 per month

Advantages

- Food provided
- Provident Fund

Work Location: In person

📌 Steward (Vellore)
🏢 PNS Nakshatra hotel
📍 Vellore