Job Summary We are looking for a Senior Associate IT Infrastructure to provide reliable IT infrastructure, end-user support, and workplace technology services.

The role will be responsible for managing IT helpdesk operations, endpoint devices, IT assets, Microsoft 365, infrastructure administration, and day-to-day technology support while ensuring adherence to IT service management standards and SLA commitments.

Key Responsibilities Provide IT helpdesk and end-user support for hardware, software, applications, and connectivity-related issues.

Manage device build, imaging, deployment, configuration, collection, and replacement activities.

Support and maintain laptops, desktops, printers, scanners, and other IT peripherals .

Manage meeting room technology , including displays, video conferencing systems, audio systems, and related equipment.

Perform endpoint, patch, antivirus, and EDR management to maintain device security and compliance.

Maintain IT asset and inventory records , including asset issuance, return, tracking, reconciliation, and disposal.

Provide working-level administration and troubleshooting support for Windows and Linux environments .

Support Microsoft 365 and collaboration platforms , including user administration and troubleshooting.

Handle incident and problem management , ensuring timely resolution and appropriate escalation.

Monitor and maintain IT helpdesk SLAs, service requests, incidents, and support metrics .

Provide basic support for Identity & Access Management (IAM) , user access, permissions, and authentication-related issues.





Support basic LAN/VLAN networking , connectivity troubleshooting, and coordination with network teams.

Provide basic administration and troubleshooting support for telecom, EPABX, CCTV, and door access systems .

Coordinate with vendors and internal stakeholders for IT infrastructure, support, maintenance, and service-related activities.

Maintain appropriate IT documentation, SOPs, asset records, and service-related reports .

Ensure compliance with applicable IT security, information security, and organizational policies .

Required Skills Solid hands-on experience in IT helpdesk and end-user support .

Experience in device deployment, imaging, endpoint management, and IT asset management .

Working knowledge of Windows and Linux administration .

Good understanding of Microsoft 365 and collaboration tools .

Knowledge of patch management, antivirus, and EDR solutions .

Basic understanding of LAN, VLAN, TCP/IP, and network troubleshooting .

Knowledge of ITIL principles, incident management, problem management, and SLA management .

Basic exposure to IAM, telecom/EPABX, CCTV, and access control systems .

Strong troubleshooting, communication, coordination, and problem-solving skills.

Qualification Bachelor's degree/Diploma in IT, Computer Science, Information Technology, or a related field . ITIL Foundation certification is desirable but not mandatory.

Experience 2–5 years of relevant experience in IT infrastructure, IT helpdesk, desktop support, endpoint management, or workplace IT operations.

📌 Senior Associate IT Infrastructure (India)
🏢 Concept Medical
📍 India