Job Description

Guest Delight Associate – TravelTech

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Location: Current Delhi

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Compensation: ₹5-5.5 LPA

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Shift: 5 Days from Office, 1 day WFH (9-hour shift + 1 hour break)

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Eligibility Criteria

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- This role is only for graduates (postgraduate candidates should not apply).
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- You must have exceptional spoken and written English communication skills.
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- Pursuing the Customer Success Career Accelerator Program with this job is mandatory and non-negotiable.
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About the organisation:

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We believe the path to a more open world starts by making travel effortless.

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Visa processes are one of the biggest pain points for global travelers — and Atlys is solving that by automating the end-to-end visa experience.

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We're building technology that improves global movement liquidity, something that will change how the world travels for decades to come.

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Why You'll Love Working Here:

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- Shuttle service from the metro for a smoother commute
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- Meals on the house
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- Hybrid setup: Weekends WFH + night-shift WFH
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- Spa & gym reimbursement up to ₹6,000
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- ₹10,00,000 health insurance coverage
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- Supportive, fast-growing, mission-driven TravelTech environment
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Role Overview:

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As a Guest Delight Associate, you'll be the first point of contact for travelers, offering outstanding support through calls, chat, and email.

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You'll simplify the visa application journey, resolve queries, and ensure every traveler feels supported throughout the process.

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The Job

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- Deliver timely and professional support across calls, chat, and email.
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- Resolve visa-related concerns with empathy and accuracy.
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- Gain deep knowledge of visa products and services.
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- Collaborate with internal teams to resolve issues quickly.
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- Document interactions in CRM systems.
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- Follow up to ensure complete resolution.
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- Suggest process improvements and identify inefficiencies.
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- Stay updated on visa regulations, travel policies, and product changes.
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- Use customer support tools efficiently to maintain service quality.
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Ideal Candidate

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- At least 6 months in a customer calling or chat support role.
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- Fluent in English and Hindi, with strong verbal & written communication.
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- Calm, proactive problem-solver with a customer-first attitude.
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- Tech savvy and comfortable with CRM tools.
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- Flexible with rotational shifts and week-offs.
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- Strong documentation, attention to detail, and organisation skills.
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- Confident when guiding customers through complex processes.
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How to Apply

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Share your resume at [email protected]

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Subject line: Application – Customer Success Associate (Atlys), New Delhi

📌 Customer Service Specialist (New Delhi)
🏢 Skill Veda
📍 New Delhi