Role & Responsibilities

- Help design and develop relevant and engaging training materials, and instructional guides.
- Utilize a variety of instructional techniques and formats, such as role-playing, simulations, and team exercises.
- Conduct training needs assessments by collaborating with managers and employees.
- Analyze and identify gaps in skills and knowledge, and propose methods to address these gaps.
- Program/Training Plan Implementation.
- Deliver training programs, ensuring they are aligned with company goals and objectives.
- Facilitate in-person and virtual training sessions and workshops.
- Monitor and evaluate training programs effectiveness, success, and ROI periodically and report on them.
- Collect and analyze data to assess the impact of training programs on team members performance.
- Communication and Collaboration:
- Work closely with subject matter experts to ensure content accuracy and relevance.
- Foster a culture of continuous learning and development within the organization.




- Utilize learning management systems (LMS) to organize, track and report training initiatives and course completions
- Stay updated with the latest instructional technologies and tools

Preferred Candidate Profile

- Qualification : Graduate, Post Graduates can apply (undergraduates are not eligible)
- 2+ years of experience as Process Trainer from International Voice process
- Experience form International BPO is mandatory
- Certifications in training and development
- B2/C1 Verbal & Written English
- Excellent communication in English.
- Should be comfortable in night shifts and rotational week offs.

Perks and Perks

- Upto 7 LPA
- Attaractive Annual Bonus
- Medicare Facility(free online consultation with Doc)
- Free pick up and drop facility will be provided within 35 Kms range
- Medical Insurance
- Life Insurance

📌 Walk In Drive on 11 Sep | Process Trainer (Noida)
🏢 TELUS Digital
📍 Noida