Company Name: VARITE India Private Limited

About The Client:
Client is a leading digital transformation solutions provider and IT services company with over 30,000 employees across 30+ countries. Headquartered in Aliso Viejo, California, it helps Fortune 500 and Global 1000 clients with digital, cloud, AI, cybersecurity, and engineering services.

Essential Job Functions:

- Handle a variety of technical procedures, both new and established, including initial diagnosis, triage, and issue resolution where possible.
- Work with product owners to confirm that product runbooks, monitoring/KPI dashboards, SLAs, and c***omer notification procedures are accurate and up to date.
- Handle advanced troubleshooting, typically through escalations from SEs/SREs.
- Resolve root causes of problems wherever possible.
- Expand existing product functionality and related automation, tooling, and dashboards with logical and maintainable solutions.
- Improve logging and monitoring to enable quick and accurate error detection.
- Understand how c***omers interact with systems and accurately reflect their experience in monitoring.
- Focus, as needed, on product resource usage and how dependencies are tested and managed.
- Create automation to detect compliance requirements when needed.
- Add comments and/or refactor existing product code to improve readability, modularity, maintainability, and ease of contribution.
- Provide code reviews for SE peers and share best practices, SE tools knowledge, and troubleshooting techniques.
- Participate in team on-call rotation and act as a technical leader at the organizational level.
- Advise on the best approach for segmenting and orienting SE work to deliver the greatest business value.
- Create AMS governance strategies based on service contract terms.
- Work closely with providers to ensure application stability and resiliency.




- Remain accountable for the quality of managed service providers and their adherence to contract SLAs.
- Analyse application usage and incident rates.
- Recommend where contracts and/or incentive structures can be revised to reduce cost due to low usage or low/no incidents.
- Proactively provide leadership with concise updates, estimated timelines, ownership clarity, risks/blockers, and a path to green.
- Collaborate to achieve an appropriately unified set of SE procedures.

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral: 0-2 years INR 5,000
2-6 years INR 7,500
6+ years INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:
VARITE is an equal chance employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

📌 Lead I - Production Support (Thiruvananthapuram)
🏢 VARITE
📍 Thiruvananthapuram