Job Description

Position Purpose:

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To provide strategic leadership for Quality Assurance, Food Safety, Regulatory Compliance, and Continuous Improvement initiatives, ensuring the highest standards of product quality, customer satisfaction, and food safety across TajSATS Bengaluru operations.

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Key Responsibilities:

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Quality Management:

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- Lead and manage the Quality Assurance & Food Safety function.
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- Develop, implement, and maintain Quality Management Systems (QMS).
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- Ensure compliance with HACCP, ISO/FSSC 22000, GMP, GHP and customer requirements.
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- Drive a strong quality and food safety culture across the organization.
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Food Safety & Compliance:

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- Ensure compliance with FSSAI regulations and statutory requirements.
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- Monitor food safety programs, hygiene standards, sanitation, and allergen controls.
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- Lead risk assessments and preventive food safety initiatives.
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- Manage crisis situations related to food safety and quality incidents.
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Audit & Certification Management:

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- Lead internal, external, customer and certification audits.
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- Ensure successful maintenance of all food safety and quality certifications.
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- Monitor and ensure timely closure of audit observations and CAPAs.
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- Prepare the organization for airline and regulatory inspections.
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Customer Quality Management:

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- Act as the primary contact for customer quality requirements and audits.
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- Drive resolution of customer complaints and quality concerns.
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- Monitor customer feedback and implement improvement initiatives.
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- Build robust relationships with airline customers and stakeholders.
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Supplier Quality Assurance:

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- Establish supplier qualification and approval processes.
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- Conduct supplier audits and performance evaluations.
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- Collaborate with Procurement to ensure raw material and supplier compliance.
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- Drive supplier quality improvements and corrective actions.
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Continuous Improvement:

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- Identify opportunities to enhance product quality and operational efficiency.
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- Lead root cause analysis and corrective/preventive action programs.
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- Drive Lean, Six Sigma, and process improvement initiatives.
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- Analyze quality trends and recommend preventive measures.
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People Leadership:

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- Lead, coach, and develop the Quality team.
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- Establish training programs on quality, food safety, and compliance.
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- Build team capability and succession plans.
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- Foster a culture of accountability, collaboration, and excellence.
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Reporting & Governance:

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- Present quality performance metrics to leadership.
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- Develop and monitor departmental KPIs.
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- Prepare management review reports and compliance dashboards.
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- Ensure adherence to company policies and governance standards.
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Qualifications:

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Education:

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- Bachelor's Degree in Food Technology, Food Science, Microbiology, Biotechnology, Dairy Technology, Hospitality Management, or related discipline.
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- Master's Degree preferred.
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Certifications (Preferred):

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- HACCP Lead Auditor
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- ISO 22000 / FSSC 22000 Lead Auditor
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- Internal Auditor Certifications for Food Safety Systems
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Experience:

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- 12-15+ years of progressive experience in Quality Assurance, Food Safety, and Regulatory Compliance.
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- Minimum 5 years in a senior leadership role managing quality functions.
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- Experience in airline catering, hospitality, food manufacturing, FMCG, or large-scale food production environments preferred.
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- Demonstrated experience managing customer audits, certifications, and regulatory inspections.
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📌 Quality Assurance Manager (Bengaluru)
🏢 TajSATS
📍 Bengaluru