Job Description

Job Description: The Field Counsellor will work with the PSP team to support patient enrolment in the program and adherence towards prescribed therapy. Responsibilities: Broad Area- 1: Responsible for End-to-End engagement for the designated therapy area. • Meeting patients in the OPD for the counselling session• Coordinating with hospital staff for patient enrollment and documentation support • Ensuring compliance towards monthly deployment plan including ex-station and out-station visits • Report adverse event/ market complaints as per the SOP. • Connect with patients in regular intervals as per the laid-out touchpoints. • Responsible to track and ensure patient adherence to the therapy. • Manage the compliance and adherence of patients enrolled. • Review and take approvals for financial deviations • Should be able to empathize with patients • Provide patient support by coordinating with other stake holders • Ensure patient data entry in CRM tool with required details to be filled as per brand requirement • Handle patient queries and providing response from pre-defined FAQs Broad Area -2: Operational Roles and Responsibilities • Develop valuable rapport with physicians. • Capture details related to Adverse Drug Reactions reported in pre-defined templates within in the designated TAT.



• Receive regular feedback from team managers and undergo program related training and on the job training on a regular basis • Reporting accurate data to reporting manager on pre-defined timelines and in structured manner • Attending Review calls / Meets with client / internal Leads at regular intervals • Should have good oral and written communication in English and vernacular language. • Should be flexible to adapt and travel on Adhoc work related requirements. • Should be a self-starter and capable of working in team. • Coordinate and Run review for work allocated with clients, internal teams as assigned. • Execute Small/Medium size Project Tasks and scheduled. • Participate in People Practices. • Receive regular feedback from team members (from clients as well) and undergo program related training and on the job training on a regular basis • Coordination with internal stakeholders to run the operations seamlessly • Working on email and on call queries. • Adherence to SLA. Requirements: • Up to 2 years of relevant experience in patient counselling • Education: Any Educational Background or Any similar Life science graduate • Working knowledge of MS Office

📌 Patient Care Advisor (Bengaluru)
🏢 Indegene
📍 Bengaluru