Job Description

Job Description – Project Manager (Dynamics 365)

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Role Title: Project Manager – Dynamics 365 CRM

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Experience: 3–6 Years

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Location: [In Office]

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Department: Microsoft Business Applications Practice

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Role Overview

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We are seeking a young and dynamic Project Manager to lead end-to-end delivery across multiple Dynamics 365 CRM and non CRM portfolios, driving excellence in execution, customer satisfaction, and business growth. The ideal candidate brings a consulting mindset, strong delivery governance, and a proven ability to balance strategy with execution — having led implementations for at least 1 large enterprises or 3 mid-scale/startup organizations.

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Key Responsibilities

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Lead end-to-end delivery for multiple Dynamics 365 CE/CRM projects across diverse geographies and industries.

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Drive project governance, ensuring on-time, on-budget delivery aligned with scope, quality, and compliance parameters.

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Manage multi-project portfolios, balancing customer priorities, delivery milestones, and team bandwidth.

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Provide strategic direction to project managers, technical leads, and consultants — ensuring best practices and standardized frameworks are followed.

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Serve as primary client interface, owning stakeholder communication, risk management, and escalation handling.

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Partner with presales and account management teams to support solutioning, effort estimation, and proposal reviews.

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Drive team capability building across Power Platform, Azure, and Dynamics ecosystem; foster cross-functional collaboration.

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Leverage experience from both enterprise-scale transformations and agile, fast-paced environments to shape adaptive delivery models.

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Establish and monitor KPIs for delivery excellence, customer satisfaction (CSAT/NPS), and profitability.

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Champion continuous improvement — retrospectives, automation, and reusable asset creation within the practice.

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Required Skills & Experience

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3+ years of experience in Dynamics 365 CRM / CE project management,

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Proven experience leading multi-million dollar CRM programs in both consulting and in-house environments.

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Valuable understanding of Microsoft Business Applications stack — Dynamics 365 CE, Power Platform, Field Service, and Azure integration.

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Experience working with cross-functional teams — developers, architects, QA, and support.

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Exposure to both agile and waterfall project methodologies.

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Excellent communication, stakeholder management, and presentation skills.

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PMP / PRINCE2 / Agile certification preferred.

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Hands-on experience in project financials, forecasting, and resource planning.

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Preferred Background

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Consulting pedigree (from firms such as Microsoft, PwC, Infosys, TCS, or similar).

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Exposure to startup or mid-scale environments, driving structure, process, and scalable delivery practices.

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Experience working with international clients in regions such as UK, EU, or APAC.

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Why Join Us

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Lead high-impact Dynamics transformation programs.

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Work in an environment that blends enterprise scale with startup agility.

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Collaborate with leadership teams to shape delivery strategy, practice maturity, and innovation roadmap.

📌 Project Manager (New Delhi)
🏢 Dynamics Monk Consulting Services
📍 New Delhi