Job DescriptionJob Description

NSN

nRequired Information

NDetails

n1

nRole

NDesktop support / O365 / Laptop support

NRequired Technical Skill Set

NL1

nDesired Experience Range

N1-4 Years in Calling/Voice Profile

NLocation of Requirement

NNoida

nDesired Competencies (Technical/Behavioral Competency)

NMust-Have

n

n
- Proven experience as a help desk technician.
N
- Ability to diagnose andresolve basic technical issues.
N
- Basic understanding of computer systems.
N
- Customer-oriented and cool-tempered.
N
- 1-2 years' experience in the Helpdesk/Desktop support.
N
- Valuable Communication Skills
N
- Basic technical Knowledge.
N

nGood-to-Have

n

N
- Experienced resources with good communication knowledge.
N

nSN





nResponsibility of / Expectations from the Role

N1

nResolving incoming client and personnel IT queries on phone.

N2

nPrioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.

N3

nCollaborating with internal departments to ensure that IT needs are met.

N4

nDocumenting processes and maintaining service desk records.

N5

nAsking questions about the problem and explaining possible solutions

N6

nDealing with problems for hardware, such as servers, computers and printers, and software programs

📌 Service Desk Specialist (Faridabad)
🏢 Tata Consultancy Services
📍 Faridabad