Job Description

Location: Bengaluru, Bellandur, in-office

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Experience: Graduate in any relevant field

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Salary: Rs 3,20,000 Rs 3,50,000 per annum

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Variable pay: Rs 25,000 Rs 35,000

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Joining bonus: Rs 10,000

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Transportation: One-way cab facility up to 15km

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We are looking for a dedicated customer service associate to deliver people-focused customer interactions. The primary focus is to drive brand loyalty through exceptional service and digital-first support. This role is ideal for individuals who thrive in a quick-paced environment and are passionate about helping others.

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Key Responsibilities:

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- Provide exceptional support to ensure high levels of customer satisfaction.
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- Address customer inquiries and resolve issues across various digital and voice channels.
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- Execute technical support tasks and troubleshoot basic user problems.
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- Apply analytical problem-solving to improve the overall support experience.
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- Integrate customer feedback to refine service quality and efficiency.
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- Collaborate with dedicated teams to maintain digital trust and safety.
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- Manage daily interactions with a focus on revenue generation and brand growth.
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Skillset

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- Strong interpersonal skills and a natural ability to ensure customer satisfaction.
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- Excellent written and verbal communication skills.
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- Analytical mindset with the ability to solve problems quickly.
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- Adaptability to work in a dynamic, high-pressure environment.
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- Bachelor's degree in a relevant field of study.
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- Previous experience in a startup or fast-paced setting is a plus.
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📌 Customer Support Executive - Voice Process (Bengaluru)
🏢 Openhire
📍 Bengaluru